Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaina Redmond

Augusta

Summary

Dedicated customer service professional with a proven track record in resolving issues and enhancing customer satisfaction. Skilled in communication, team collaboration, and efficient operations. Results-driven vendor specialist with experience in managing relationships and streamlining procurement processes. Strong problem-solving skills and ability to analyze performance data to enhance operational efficiency and customer satisfaction. Compassionate health aide with a commitment to delivering quality care and effective communication. Experienced in collaborating with teams to support client well-being and ensure high standards of service. Personable Customer Service Host with experience in leveraging interpersonal skills to foster positive guest experiences. Strengths include efficient problem-solving, crisis management, and active listening skills. Notable contributions have been made in enhancing customer satisfaction and promoting brand loyalty in previous roles. Resourceful Customer Service Host known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer communication, ensuring smooth operation and client satisfaction. Excel in empathy, active listening, and adaptability, leveraging these soft skills to enhance customer experience and foster positive interactions. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Overview

7
7
years of professional experience

Work History

Customer Serivce Host

AAFES
Dallas
07.2024 - Current
  • Assisted customers with inquiries and provided information about products and services.
  • Greeted customers warmly and ensured a positive shopping experience.
  • Managed customer complaints and resolved issues in a timely manner.
  • Processed returns and exchanges according to company policies and procedures.
  • Demonstrated product features to enhance customer understanding and satisfaction.
  • Trained new staff on customer service protocols and operational procedures.
  • Greeted customers and answered inquiries in a professional manner.
  • Maintained the cleanliness of dining areas, restrooms, and workstations.
  • Resolved disputes between customers and staff in a diplomatic manner.
  • Provided support to fellow employees when needed to maintain efficient operations.
  • Replenished condiments, napkins, utensils, cups as needed throughout shifts.
  • Processed payments using cash register or point-of-sale system.
  • Ensured compliance with food safety regulations and sanitation standards.
  • Assisted customers in placing orders accurately and efficiently.
  • Performed opening and closing duties such as setting up the dining area for service and restocking supplies during shift changes.
  • Handled all customer inquiries promptly and professionally via phone or email.
  • Consistently maintained high standards of quality control for food preparation processes.

Vendor Specialist

Military Sales Service
Dallas
11.2023 - 07.2024
  • Managed vendor relationships to ensure timely delivery of products and services.
  • Coordinated procurement processes for military sales, enhancing vendor communication.
  • Analyzed vendor performance data to identify areas for improvement and efficiency.
  • Developed and maintained comprehensive vendor documentation and records.
  • Collaborated with cross-functional teams to streamline order fulfillment processes.
  • Monitored inventory levels to prevent shortages and ensure product availability.
  • Resolved vendor issues promptly to maintain strong professional relationships.
  • Developed and implemented vendor management policies and procedures.

Health Aide

Help At Home
Savannah
03.2021 - 01.2022
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored client health by recording vital signs and reporting changes.
  • Maintained a safe and clean environment for clients and staff.
  • Communicated effectively with clients, families, and healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Documented care provided in compliance with company policies and regulations.
  • Collaborated with team members to ensure consistent quality of care delivery.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Provided emotional support to patients and their families during difficult times.
  • Supported patients by assisting with laundry, housekeeping, shopping, meal preparation and running errands.

Retail Associate

Walmart
Rincon
05.2019 - 10.2020
  • Assisted customers with product selection and inquiries.
  • Maintained cleanliness and organization of sales floor and stockroom.
  • Operated point-of-sale system for transactions and returns.
  • Restocked merchandise on shelves to ensure availability.
  • Collaborated with team members to enhance customer service experience.

  • Handled customer complaints professionally and efficiently.
  • Participated in store promotions and merchandising displays.
  • Operated cash register to process payments from customers.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Education

Associate of Arts - Logistics And Materials Management

Savannah Technical College
Savannah, GA
07-2023

Dual Enrollment (60 Credits) - Dual Enrollment

High Point University
High Point, NC
05-2018

High School Diploma -

New Hampstead High School
Bloomingdale, GA
05-2018

Bachelor of Arts - Logistics And Materials Management

American Public University
Charles Town, WV
05-2026

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Building rapport
  • Customer focus
  • Flexibility
  • Cross-selling strategies
  • Team member motivation
  • Opening and closing procedures
  • Time management abilities
  • Task prioritization
  • Sales training
  • Attention to detail
  • Brand representation
  • Customer feedback
  • Interpersonal skills
  • Sales process
  • Relationship building
  • Product knowledge
  • Restock shelves
  • Continuous improvement
  • Customer retention
  • Multitasking
  • Persuasive communication

Timeline

Customer Serivce Host

AAFES
07.2024 - Current

Vendor Specialist

Military Sales Service
11.2023 - 07.2024

Health Aide

Help At Home
03.2021 - 01.2022

Retail Associate

Walmart
05.2019 - 10.2020

Associate of Arts - Logistics And Materials Management

Savannah Technical College

Dual Enrollment (60 Credits) - Dual Enrollment

High Point University

High School Diploma -

New Hampstead High School

Bachelor of Arts - Logistics And Materials Management

American Public University
Elaina Redmond