Elaina Redmond
Augusta
Summary
Customer Service Host experienced in problem-solving and effective communication. Enhanced service quality and fostered teamwork, driving customer satisfaction through staff training and feedback systems. Collaborated with teams to streamline processes, improving customer engagement and complaint handling.
Overview
7
7
years of professional experience
Work History
Customer Service Host
Aafees
Dallas, TX
07.2024 - Current
- Delivered exceptional customer service by responding promptly to inquiries and resolving issues.
- Assisted in onboarding new staff, ensuring thorough understanding of customer service protocols.
- Maintained knowledge of products and services to provide accurate information to customers.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Handled cash transactions accurately while adhering to financial policies and procedures.
- Implemented feedback systems for continuous improvement in customer interactions and service quality.
- Trained junior staff on effective communication techniques for enhanced customer engagement.
- Monitored customer feedback channels, analyzing trends to inform service improvements and strategies.
Vendor
Miltiary Sales and Service
Dallas, TX
11.2023 - 07.2024
- Managed vendor relationships to ensure timely delivery of products and services.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Streamlined order processing procedures, enhancing operational efficiency across departments.
- Collaborated with cross-functional teams to address vendor performance issues and implement improvements.
- Trained new staff on vendor management systems and best practices for procurement processes.
- Analyzed vendor performance metrics to inform decision-making and drive cost-saving initiatives.
- Developed strong partnerships with vendors to enhance service quality and product offerings.
Health Care Aide
Help At Home Health Care
Chicago, IL
03.2021 - 01.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Maintained cleanliness and organization of patient areas to promote a healthy environment.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Educated patients and families on health management and wellness practices effectively.
- Implemented infection control procedures, enhancing overall patient safety standards.
Retail Worker
Walmart
Bentonville, AR
05.2019 - 10.2020
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated cash registers, accurately processing transactions and managing daily cash flow.
- Maintained organized merchandise displays, enhancing visual appeal and accessibility for customers.
- Assisted in inventory management, ensuring stock accuracy and timely replenishment of shelves.
- Trained new employees on operational procedures and customer service best practices.
- Collaborated with team members to improve store layout, optimizing product placement for sales enhancement.
Education
High School Diploma -
New Hampstead High School
Bloomingdale, GA05.2018
Bachelor of Arts - Transportation And Logistics Management
American Public University
Ranson, WV05.2027
Associate of Arts - Supply Chain Management
Savannah Technical College
Savannah, GA07.2023
Dual Enrollment - Dual Enrollment (60 Credits)
High Point University
High Point, NC05.2018
Skills
- Customer focus
- Complaint handling
- Building rapport
- Conflict resolution
- Time management
- Attention to detail
- Collaboration
- Flexibility
- Teamwork
- Collaboration
- Assertiveness
- Service prioritization
Timeline
Customer Service Host
Aafees
07.2024 - Current
Vendor
Miltiary Sales and Service
11.2023 - 07.2024
Health Care Aide
Help At Home Health Care
03.2021 - 01.2022
Retail Worker
Walmart
05.2019 - 10.2020
Bachelor of Arts - Transportation And Logistics Management
American Public University
High School Diploma -
New Hampstead High School
Associate of Arts - Supply Chain Management
Savannah Technical College
Dual Enrollment - Dual Enrollment (60 Credits)
High Point University