Elaine Garrett
Douglasville
Summary
Dynamic Sr. Project Manager with extensive experience at Flagstar Bank, driving a 20% efficiency improvement and $50,000 in annual savings. Seasoned Senior Project Manager with relevant experience in coordinating large-scale projects, managing diverse teams, and driving overall project success. Strong in initiating and planning stages of project management, leveraging strong communication and negotiation skills to manage stakeholder expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Project Manager/Release Manager
Flagstar Bank
Atlanta
10.2023 - Current
- Provide comprehensive project management and Scrum Master support, facilitating effective communication and decision-making across teams to maintain project deadlines
- Led a project that improved efficiency by 20%, resulting in cost savings of $50,000 annually
- Guide teams in improving Scrum Maturity while fostering a productive environment free from external interference to ensure seamless project execution
- Collaborate with stakeholders to execute a strategic portfolio roadmap, enhancing customer value through process analysis and automation solutions
- Coordinate release management activities and verify process adherence, ensuring successful IT project implementations and smooth organizational mergers
- Manage ongoing communication of project status, complete the monthly Project Status Reports, and escalate issues to the stakeholders, Sponsor(s), and senior management, as required
Project Manager – Consultant
Osaic (Wealth Management)
Alpharetta
05.2022 - 10.2023
- Acted as a liaison between technology and business partners, maintaining communication channels and managing business expectations for ongoing release management
- Assembled and led cross-functional teams to support releases of varying size and complexity, coordinating with project managers and product owners to define deliverables and tasks
- Partnered with stakeholders and subject matter experts to define user acceptance testing activities, ensuring solutions met specified requirements and addressing gaps and issues with proposed solutions
- Provided project management and change management support for proprietary system software releases, facilitating communication and maintaining compliance with system change management policies
Project Manager – Consultant
Ernst & Young
Alpharetta
09.2021 - 05.2022
- Directed a team of business analysts in collaborating with IT and product leadership to manage solution development, ensuring alignment with organizational vision and technical requirements
- Evaluated and optimized business models and processes by identifying risks, assumptions, and dependencies, contributing to informed technical delivery and enterprise-level integration
- Cultivated strong relationships with senior stakeholders to document and analyze business needs, supporting future state identification and implementation planning
Lead Business Systems Analyst/Product Owner
Assurant Inc.
Atlanta
06.2014 - 07.2021
- Directed planning and management of implementation plans for Interactive Voice Response (IVR) initiatives, ensuring alignment with business objectives
- Collaborated with cross-functional teams to migrate client account data to the data warehouse, enhancing support for IVR initiatives
- Oversaw product backlog management, defined EPICS and features with scrum teams, and prioritized future product development efforts
- Facilitated testing processes, including Unit Testing (UT), System Integration Testing (SIT), and User Acceptance Testing (UAT), and managed defect tracking
Project Manager/Business Analysts Team Leader
QBE Financial Partner Services
Atlanta
01.2008 - 04.2014
- Guided and developed a team of business analysts, ensuring quality and consistency in project deliverables through thorough review and approval processes
- Facilitated Joint Application Development (JAD) sessions to document existing claims processes, aiding in the transition to a paperless claims system across multiple lines of business
- Analyzed client requirements and produced high-level design documentation while also providing training on SDLC methodology and project management best practices
Education
Bachelor of Science - Business Administration & Management
Virginia Commonwealth University
RichmondSkills
- Project Management
- Risk assessment
- Strategic planning
- Effective communication
- Stakeholder engagement
- Cross-functional collaboration
- Problem-solving
- Client relationship management
Certification
- Certified ScrumMaster, Scrum Alliance
- Agile Certified, PMI 2018
- Six Sigma Certified – Green Belt, TSYS Project Management Certification, TSYS
- International Institute of Business Analysis, IIBA
Timeline
Sr. Project Manager/Release Manager
Flagstar Bank
10.2023 - Current
Project Manager – Consultant
Osaic (Wealth Management)
05.2022 - 10.2023
Project Manager – Consultant
Ernst & Young
09.2021 - 05.2022
Lead Business Systems Analyst/Product Owner
Assurant Inc.
06.2014 - 07.2021
Project Manager/Business Analysts Team Leader
QBE Financial Partner Services
01.2008 - 04.2014
Bachelor of Science - Business Administration & Management
Virginia Commonwealth University
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