Elantra Mahone
Columbus
Summary
Detail-oriented manufacturing technician with a proven track record in quality inspection and equipment troubleshooting. Known for efficiency and adaptability, committed to driving production excellence and maintaining high standards. Dedicated professional with extensive experience in customer service and team collaboration. Skilled in resolving complex issues and enhancing customer satisfaction through effective communication and problem-solving techniques.
Overview
10
10
years of professional experience
Work History
Assembly Line Production Worker
ITAS (Hyundai Mobis GA)
West Point
11.2025 - 05.2026
- Operated assembly line machinery for automotive component production.
- Collaborated with team members to meet daily production goals.
- Rotated through various positions on the assembly line as needed by management.
- Completed component assembly with minimal supervision to meet deadlines.
Senior Resolution Specialist
Walmart
Bentonville
05.2023 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and recommend enhancements.
- Managed escalated issues, ensuring timely and satisfactory resolutions.
- Collaborated with internal stakeholders to determine the best approach for resolving customer issues efficiently and effectively.
Customer Service Representative III
Anthem, Inc.
Columbus
11.2018 - 04.2025
- Resolved billing issues using Anthem's customer service software and tools.
- Managed high-volume calls while maintaining a positive and professional demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated clients on benefits and claim processes to enhance understanding.
Manufacturing Production Technician
NCR
Columbus
05.2016 - 11.2018
- Operated manufacturing equipment to assemble electronic components efficiently.
- Inspected finished products for defects or discrepancies before shipment.
- Troubleshot common ATM problems such as power failure, card reader issues, dispenser errors, and communication failures.
- Repaired hardware components to ensure optimal performance.
Education
High School Diploma -
Hardaway High School
Columbus, GA05-2012
Skills
- Machine operation
- Assembly techniques
- Quality inspection
- Equipment troubleshooting
- Production efficiency
- Process optimization
Timeline
Assembly Line Production Worker
ITAS (Hyundai Mobis GA)
11.2025 - 05.2026
Senior Resolution Specialist
Walmart
05.2023 - 11.2025
Customer Service Representative III
Anthem, Inc.
11.2018 - 04.2025
Manufacturing Production Technician
NCR
05.2016 - 11.2018
High School Diploma -
Hardaway High School