Results-driven Retail and Food Service Leader with over 2 years of experience managing high-volume operations and team training. Coursera-certified in Customer Service and Leadership, applying customer-focused strategies. Transitioning to data-driven roles, utilizing accuracy and technical skills to enhance operational performance and drive impactful results.
Work History
Warehouse Associate
3 Months
Amazon Warehouse | 05.2026 - Current
Utilized handheld RF scanners and Amazon warehouse management systems to accurately locate, verify, and sort merchandise.
Managed diverse orders, from small items to bulk shipments, ensuring accuracy and efficiency in a high-volume fulfillment center.
Processed and organized incoming truck deliveries, maintaining proper labeling and storage for all merchandise.
Operated powered warehouse equipment, including pallet jacks and forklifts, to ensure safe and efficient movement of products throughout facility.
Key Holder/Sales Lead
4 Months
Dollar General | 02.2026 - 06.2026
Served as primary key holder, overseeing daily store opening and closing procedures to ensure smooth operations
Managed high-volume checkout lines while stocking rolltainers and totes to maintain product availability in a fast-paced environment
Handled heavy materials consistently (up to 55 lbs), bending, and standing for long periods
Cashier
2 Months
Bojangles' | 01.2026 - 03.2026
Maintained clean, organized work area, ensuring adherence to sanitation regulations for safe food service
Trained new cooks on cooking techniques, safety procedures, and menu items, enhancing team skill set and service quality
Ensured compliance with health codes and regulations during food handling, storage, and preparation, promoting food safety and customer trust
Trained new cooks on proper cooking techniques, safety procedures, and menu items
Cashier
1 Year 2 Months
Walmart | 11.2024 - 01.2026
Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Maintained balanced cash drawer, promptly reconciling discrepancies to ensure accurate transactions
Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
Implemented effective upselling techniques to increase sales of promotional items or add-ons
Implemented upselling techniques, enhancing sales of promotional items and add-ons
Collaborated with store management to resolve pricing discrepancies and streamline product returns
Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies.
Grill Cook
2 Months
McDonald's | 10.2025 - 12.2025
Ensured cleanliness and organization of grill area, adhering to health and safety regulations
Trained new grill cooks on techniques, procedures, and safety protocols to enhance team competency
Collaborated with kitchen staff to coordinate timely preparation and delivery of dishes
Crew Member
1 Month
Papa John's | 10.2024 - 11.2024
Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
Demonstrated strong communication skills by effectively conveying information about menu items to customers
Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
Efficiently operated cash register, accurately handling transactions and providing correct change to customers
Coordinated with team members during busy periods to streamline workflow and meet time constraints
Monitored stock levels and notified supervisor of needed supplies to maintain inventory efficiency
Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
Resolved customer concerns or complaints promptly, enhancing customer satisfaction
Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Cashier/Cook
1 Year 5 Months
Dairy Queen | 07.2021 - 12.2022
Ensured cleanliness and organization of grill area, adhering to health and safety regulations
Coordinated with kitchen staff to synchronize timing of grilled items with other menu items, enhancing service efficiency
Facilitated communication with servers and kitchen staff to guarantee timely preparation and delivery of grilled orders
Education
High school diploma - American Literature
Crispus Attucks High School | 1140 Doctor M.L.K. Jr St, Indianapolis, IN 46202 | 05-2024