Elia Reyes-Alvarado
Housekeeping
Norcross,GA
Summary
Dynamic housekeeping professional with proven expertise at Phoenix Senior Living, adept at optimizing staff scheduling and enhancing workflow efficiency. Skilled in cleaning practices and task assignment, I successfully resolved guest complaints, fostering trust and satisfaction. Committed to maintaining high standards while promoting a safe and efficient work environment.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Housekeeping Supervisor
Phoenix Senior Living
Decatur, GA
12.2025 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping and Laundry Attendant
Bentonhouse of Decatur
Decatur, GA
01.2024 - 12.2025
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
High School Diploma -
Franklin K Lane
Queens, NYSkills
Cleaning practices
Task assignment
Staff scheduling
Department coordination
Timeline
Housekeeping Supervisor
Phoenix Senior Living
12.2025 - Current
Housekeeping and Laundry Attendant
Bentonhouse of Decatur
01.2024 - 12.2025
High School Diploma -
Franklin K Lane