Elias Walker
Atlanta
Summary
Dynamic professional with extensive experience in security and janitorial services, notably at Dekalb County Schools. Expert in chemical handling and safety protocols, ensuring a secure and clean environment. Proven ability to enhance customer satisfaction through effective communication and teamwork, consistently achieving operational excellence.
Overview
7
7
years of professional experience
Work History
School Janitor Overnight
Dekalb County Schools
Atlanta
09.2024 - Current
- Kept accurate records of chemicals used for cleaning purposes.
- Reset school spaces nightly with complete cleanings of bathrooms, hallways and cafeteria.
- Changed light bulbs in various locations throughout the building as needed.
- Assisted with snow removal from sidewalks and entrances when necessary.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Security Officer
Hex Security
Atlanta
07.2024 - 10.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Officer
Sitemetric
01.2024 - 06.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Unarmed Security Guard
Metro One Loss Prevention
03.2023 - 02.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Restaurant Team Member
Panera Bread
01.2023 - 11.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Customer Service Representative
CVS Pharmacy
02.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Janitorial Lead
Kroger
11.2019 - 04.2021
- Managed team supplies to maintain budgets and meet work demands.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
Banquet Server
Levi Staffing
05.2019 - 09.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Prep Worker
Kale Me Crazy
04.2018 - 08.2018
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
- Enhanced food quality by ensuring proper storage techniques and maintaining cleanliness in prep areas.
- Engaged in regular communication with front-of-house staff regarding special requests or dietary restrictions from customers, ensuring accurate customization of dishes when necessary.
- Increased teamwork among staff members by actively seeking out areas where assistance was needed and offering support.
Education
High School Diploma -
Booker T. Washington
Atlanta, GA05.2021
Skills
- Chemical handling
- Floor maintenance
- Safety protocols
- Customer service
- Power equipment operation
- Surveillance monitoring
- Access control
- Patrol procedures
Timeline
School Janitor Overnight
Dekalb County Schools
09.2024 - Current
Security Officer
Hex Security
07.2024 - 10.2024
Security Officer
Sitemetric
01.2024 - 06.2024
Unarmed Security Guard
Metro One Loss Prevention
03.2023 - 02.2024
Restaurant Team Member
Panera Bread
01.2023 - 11.2023
Customer Service Representative
CVS Pharmacy
02.2022 - 11.2022
Janitorial Lead
Kroger
11.2019 - 04.2021
Banquet Server
Levi Staffing
05.2019 - 09.2019
Prep Worker
Kale Me Crazy
04.2018 - 08.2018
High School Diploma -
Booker T. Washington
Similar Profiles
Libra RandolphLibra Randolph
Attendance Secretary at Dekalb County SchoolsAttendance Secretary at Dekalb County Schools
Jill CooperJill Cooper
Teacher Montgomery and Kittredge at Dekalb County SchoolsTeacher Montgomery and Kittredge at Dekalb County Schools
Telisha CrookTelisha Crook
Science Teacher at Dekalb County SchoolsScience Teacher at Dekalb County Schools
Yvonne HolcombYvonne Holcomb
Recently Retired Former 5th Grade Science at Dekalb County Schools (Canby Lane Elementary)Recently Retired Former 5th Grade Science at Dekalb County Schools (Canby Lane Elementary)
Iniobong InyangIniobong Inyang
Volunteer, Social Care Department at Giving HealthVolunteer, Social Care Department at Giving Health