Elide Delira
Cartersville
Summary
Friendly and organized Front Desk/Patient Access professional with a strong background in patient check-in/check-out, scheduling, and insurance verification. Known for delivering excellent customer service, managing multiple tasks efficiently, and maintaining accuracy in fast-paced environments. Skilled in handling confidential information, resolving inquiries promptly, and ensuring a welcoming experience for all clients and visitors.
Overview
8
8
years of professional experience
Work History
Front Desk
Kayal Dermatology
Marietta
01.2024 - 01.2025
- Performed patient check-in and check-out procedures with professionalism and accuracy.
- Verified insurance coverage and collected copayments.
- Scheduled follow-up appointments and handled referrals.
- Maintained accurate patient records and ensured HIPAA compliance.
- Provided bilingual support and answered patient inquiries promptly.
Waitress
La Parilla Mexican Restaurant
North Druid Hills
04.2023 - 01.2024
- Delivered high-quality customer service, managed orders accurately, and maintained a fast-paced workflow.
- Balanced multiple tables while maintaining attention to detail and strong communication.
Patient Access Representative
Atrium Health Floyd
Rome
01.2023 - 01.2024
- Greeted and registered patients while verifying insurance coverage and eligibility across departments.
- Accurately entered patient data into EPIC while ensuring HIPAA compliance and confidentiality.
- Answered phones, managed appointment scheduling, and assisted with referrals and prior authorizations.
- Served as the first point of contact for patients, providing bilingual support (English/Spanish).
- Collaborated with providers, nurses, and departments to maintain efficient workflow and reduce wait times.
Certified Nursing Assistant (CNA)
Riverwood Senior Living
Rome
06.2017 - 07.2020
- Assisted residents with daily care routines and monitored physical and emotional well-being.
- Communicated changes to nursing staff and contributed to care plan development.
- Provided compassionate support to patients and families during care transitions.
Education
High School Diploma -
Rome High School
Rome, GASkills
- Bilingual Communication (English & Spanish)
- Patient Registration & Scheduling
- Insurance Verification & Pre-Authorization
- EMR Systems (EPIC & ALL-SCRIPTS (EHR))
- Appointment scheduling
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Dependable and responsible
- Front Desk & Call Center Support
- Medical Terminology
- HIPAA Compliance
- Customer Service & Issue Resolution
- HIPAA compliance
- insurance verification
- Patient check-in
Timeline
Front Desk
Kayal Dermatology
01.2024 - 01.2025
Waitress
La Parilla Mexican Restaurant
04.2023 - 01.2024
Patient Access Representative
Atrium Health Floyd
01.2023 - 01.2024
Certified Nursing Assistant (CNA)
Riverwood Senior Living
06.2017 - 07.2020
High School Diploma -
Rome High School