Elijah Johnson
Lawrenceville
Summary
Experienced with managing customer interactions and inquiries, ensuring high level of satisfaction. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of maintaining customer-focused approach, enhancing service quality and client retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Desk Associate
Target
Buford, GA
09.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to ensure timely restocking of merchandise on the sales floor.
- Utilized point-of-sale systems to process transactions accurately and maintain cash drawer integrity.
- Handled customer complaints professionally, escalating complex issues to management when necessary.
Service Specialist Manager / Certified Trainer
Raising Cane's
Buford, GA
08.2023 - 08.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels, conducting regular audits to optimize stock availability.
- Collaborated with team members to streamline order fulfillment processes.
Shift Leader
Regal Cinemas
Buford, GA
11.2021 - 03.2023
- Supervised daily operations, ensuring smooth workflow and adherence to company policies.
- Trained and mentored team members on customer service excellence and operational procedures.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Implemented process improvements that enhanced efficiency in ticketing and concession sales.
Education
Certificate - Certified Nursing Aide
Gwinnett Technical College
Lawrenceville, GA03-2026
High School Diploma -
Mill Creek Highschool
Hoschton, GA05-2022
Skills
- Customer focus
- Complaint handling
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Desk Associate
Target
09.2025 - Current
Service Specialist Manager / Certified Trainer
Raising Cane's
08.2023 - 08.2025
Shift Leader
Regal Cinemas
11.2021 - 03.2023
Certificate - Certified Nursing Aide
Gwinnett Technical College
High School Diploma -
Mill Creek Highschool
Helped open a restaurant located in Duluth
Was selected to help train new crewmembers in an up and coming Raising Canes resturant in Duluth. Got to help setup and see new things and be apart of a grand opening