ELISA BUTRAGO
Norcross
Summary
Dynamic Office Manager at Global Insurance with expertise in financial tracking and effective communication. Proven track record in enhancing cash management processes and delivering accurate financial reports. Skilled in data analysis, driving performance improvement, and ensuring customer satisfaction through proactive policy management. Committed to achieving organizational goals and optimizing operational efficiency.
Overview
24
24
years of professional experience
Work History
Office Manager
Global Insurance
Lilburn
08.2019 - Current
- As a customer service consultant, I help people purchase their auto and commercial insurance policies, giving them advice about coverages, making quotes about the different prices, and taking payments for the policies.
- Also, in an effort to keep our customers' policies active, I check each customer every day to see if they made their payments and call them if their policy is about to cancel for nonpayment or if they have any problems.
- Produced accurate and timely reports of project activities to help the office achieve the monthly goals.
- Analyzed data from past month to identify and make recommendations for improvement and achieve monthly goals.
Head of Treasury Dept.
Grupo Monge Nicaragua
01.2001 - 01.2017
- As head of Treasury, my main functions were projecting cash flow up to 24 months, which included performing different calculations, such as projections of income on credit sales, cash and portfolio recovery, and making a detailed list of the operating expenses to determine the cash needs that companies require to cover monthly obligations.
- I followed up on the company income through the development of bank books in order to make the cash movements necessary to make payments to the suppliers.
- I controlled and created all the documentation for bank loans, letters of credit, and documentary collections that affect the availability of the credit lines, with the objective of controlling availability and guarantees on them.
- The guarantees varied with each bank.
- I conducted reconciliations of national and international suppliers, and I oversaw recording all expenses incurred by the company that are executed through purchases from suppliers.
- Reviewed daily Treasury positions to ensure accurate accounting of transactions.
- Led annual financial audit and preparation of support for audited financial statements.
- Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management.
- Prepared periodic reports on debt portfolio performance for senior leadership review.
Project Manager of Remittances
Grupo Monge Nicaragua
01.2007 - 01.2009
- I develop the remittance payment project in the company
- The project included the development of marketing plans, financial projections, project implementation in stores at a regional level, implementation was done in Nicaragua, Guatemala, Honduras and El Salvador
Internal Consultant SAP
Grupo Monge Nicaragua
01.2006 - 01.2007
- I worked on the implementation of the accounting system that they are currently using. As an Internal Consultant, I was the leader of the Accounts Payable, Accounts Receivable, and Treasury modules for updating it during 2016.
- In 2007, the modules I implemented were Accounts Receivable, Accounts Payable, and Treasury.
- For AR, I analyzed and implemented the management of accounts receivable employees, store credit, payroll deductions, and payroll accounting.
- For AP, I analyzed and implemented supplier control, invoice records, credit and debit notes, accounts receivable, suppliers, credit lines, bank loans, and letters of credit.
- For TR, I analyzed and implemented banking control, issued checks and transfers from the system, and developed bank reconciliations.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Conducted research into best practices for internal consulting engagements.
- Designed organizational structures to support the new processes being introduced.
- Assessed current systems, processes, and procedures to identify areas for improvement.
Education
Course -
Cash Flow Development
01.2010
Seminar -
Nicaraguan Tax Update
01.2003
Microsoft Excel XP -
01.2003
Postgrado -
Administración Financiera
01.2001
Bachelor's Degree -
Business Administration
01.2000
Professional Update Seminar -
01.1998
Skills
- Microsoft proficiency
- Data analysis
- Effective communication
- Problem solving
- Financial tracking
- Performance improvement
- Cash management
- Financial reporting
Languages
- Spanish, Native
- English, Advance
Academic Training
- Course on Cash Flow Development, 2010
- Nicaraguan Tax Update Seminar, 2003
- Microsoft Excel XP, 2003
- Postgrado en Administración Financiera, 2001
- Bachelor's Degree in Business Administration, 2000
- Professional Update Seminar, 1998
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Manager
Global Insurance
08.2019 - Current
Project Manager of Remittances
Grupo Monge Nicaragua
01.2007 - 01.2009
Internal Consultant SAP
Grupo Monge Nicaragua
01.2006 - 01.2007
Head of Treasury Dept.
Grupo Monge Nicaragua
01.2001 - 01.2017
Course -
Cash Flow Development
Seminar -
Nicaraguan Tax Update
Microsoft Excel XP -
Postgrado -
Administración Financiera
Bachelor's Degree -
Business Administration
Professional Update Seminar -
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