Elisa Dapaah
Oakwood
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
36
36
years of professional experience
Work History
NON MEDICAL HOME CARE GIVER
Visiting Angels Living Assistance Services
08.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Office Assistant
1ST NATIONAL MERCHANT SERVICES
04.1998 - 10.2013
- Managed office communications, ensuring timely responses and maintaining professional relationships.
- Organized and maintained filing systems, enhancing document retrieval efficiency.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
MAIL PROCESSOR
USPS, United States Postal Service
10.1997 - 10.1999
- Operated sorting machines to efficiently process incoming and outgoing mail.
- Ensured compliance with safety protocols while handling mail materials.
- Trained new employees on operational procedures and equipment usage.
- Monitored inventory levels of mail supplies and coordinated restocking efforts.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Utilized automated equipment for efficient mail sorting, resulting in increased speed and accuracy of the process.
COMPUTER TECHNICIAN AND SALES
STAPLES
04.1997 - 04.1998
- Diagnosed and repaired hardware and software issues for various computer systems.
- Provided technical support to customers, enhancing their overall experience with products.
- Assisted in the installation and configuration of new computer systems and peripherals.
- Conducted routine maintenance checks, ensuring optimal performance of equipment.
Certified Nursing Assistant
Varied Employers
04.1990 - 04.1995
- Provided compassionate patient care, supporting daily living activities and enhancing overall well-being.
- Assisted nursing staff with medical procedures, ensuring compliance with safety and health regulations.
- Monitored vital signs, documenting changes promptly to facilitate timely medical interventions.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for patients.
- Trained and mentored new nursing assistants, promoting adherence to best practices in patient care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Home Health Aide
Private Care
03.1995 - 03.1995
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Administered medications according to prescribed schedules, ensuring client safety and adherence to health plans.
- Monitored vital signs and reported changes in client health status to healthcare professionals for timely interventions.
- Developed individualized care plans in collaboration with families and healthcare teams, enhancing overall client well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Education
High School Diploma -
SAINT MARY OF THE SEA ACADEMY
STO. TOMAS, LA UNION, PHILIPPINESNo Degree - Medical Technology
CENTRO ESCOLAR UNIVERSITY
MENDIOLA, MANILA PHILIPPINESSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
NON MEDICAL HOME CARE GIVER
Visiting Angels Living Assistance Services
08.2024 - 10.2025
Office Assistant
1ST NATIONAL MERCHANT SERVICES
04.1998 - 10.2013
MAIL PROCESSOR
USPS, United States Postal Service
10.1997 - 10.1999
COMPUTER TECHNICIAN AND SALES
STAPLES
04.1997 - 04.1998
Home Health Aide
Private Care
03.1995 - 03.1995
Certified Nursing Assistant
Varied Employers
04.1990 - 04.1995
High School Diploma -
SAINT MARY OF THE SEA ACADEMY
No Degree - Medical Technology
CENTRO ESCOLAR UNIVERSITY