Elisa Ingoglia
Atlanta
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Medical Esthetician/Data Entry
Vivia Med Spa
Kennesaw, GA
10.2019 - Current
- Performed advanced skin assessments to determine appropriate treatment plans for clients.
- Administered a variety of esthetic treatments, including chemical peels and microdermabrasion.
- Educated clients on skincare routines and post-treatment care to enhance results.
- Collaborated with medical professionals to ensure safe and effective procedures were administered.
- Trained new staff on best practices in customer service and esthetic techniques.
- Developed customized treatment protocols that improved client satisfaction and retention rates.
- Implemented inventory management procedures to optimize product usage and reduce waste.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
- Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
- Assisted in the development of clinic protocols,
- Remote Data Entry
- Remote patient call center
- ensuring compliance with industry standards and regulations for safe practice.
Data Entry Clerk
Anwan Regenarative Center
Tucker, GA
05.2017 - 04.2019
- Collaborated with healthcare professionals to ensure data integrity across various systems.
- Improved data retrieval processes by developing organized filing systems for easy access to records.
- Assisted in transitioning to a new electronic system, providing support during implementation phase.
- Followed established procedures to enter and process data correctly.
- Remote Data Entry
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Data Entry Clerk
Emory Aesthetic Center
3200 Downwood Cir NW Ste 640
03.2015 - 05.2017
- Processed patient data with high accuracy, ensuring timely updates in electronic health records.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient experience.
- Reviewed and verified insurance information to streamline billing processes and reduce discrepancies.
- Trained new staff on data entry protocols, promoting best practices for efficiency and accuracy.
- Conducted regular audits of data entries, identifying errors and implementing corrective measures.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06.1999
Medical Esthetician - Aesthetic License
Atlanta School of Esthetics
2 Dunwoody, GA Park Atlanta 05.2014
Skills
- Medical spa operations
- Pre-and Post-operative care
- Chemical peel expertise
- Ultrasonic cavitation
- Medical data entry
- Patient /Client Service Specialist
Timeline
Medical Esthetician/Data Entry
Vivia Med Spa
10.2019 - Current
Data Entry Clerk
Anwan Regenarative Center
05.2017 - 04.2019
Data Entry Clerk
Emory Aesthetic Center
03.2015 - 05.2017
Medical Esthetician - Aesthetic License
Atlanta School of Esthetics
High School Diploma -
Lindenhurst Senior High School