Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elisabeth E. McDonald

Avondale Estates

Summary

Logical professional with many years of experience delivering customized IT solutions to boost business operations. Experience with translating plans for business growth and specific needs into improved system designs. Employed knowledge of industry innovations to suggest improvements to existing systems.

Overview

30
30
years of professional experience

Work History

Software Design Analyst

Southeastern Data Cooperative/Meridian Cooperative
Atlanta
11.2012 - Current
  • Gather business requirements and write specifications for customer billing requests. Research and troubleshoot billing anomalies to determine if solution is needed. Design customized solutions and write concise acceptance criteria for all stakeholders. Perform SQL queries and troubleshoot database anomalies in SQL Developer, SQL Plus and .NET software and PLSQL. Manage development in conjunction with customer, development and QA. Manage and participate in regression testing for any software fixes and development including documentation for specifications for development and fixes. Lead data reviews and webinars for client feedback and interaction. Work closely with client and management to ensure smooth transition to new software platform. Utilize Oracle and SQL tools to determine best practice. Accomplishments: Designed solar farm and net metering solutions for

Database Analyst

Southeastern Data Cooperative
Atlanta
01.2008 - 11.2012
  • Manage database conversion process for implementation of proprietary software. Gather business requirements and write specifications for client database conversions. Utilize Oracle and SQL tools to QA and produce reports. Perform SQL queries and troubleshoot database anomalies in SQL Developer, SQL Plus and .NET software. Manage conversion cycle with regard to programming and data trafficking. Perform database fixes and create specifications for programming fixes. Lead data reviews and webinars for client feedback and interaction. Work closely with client and management to ensure smooth transition to new software platform

Database Analyst

Grizzard Communications
Atlanta
08.2006 - 11.2007
  • Manage and oversee SQL databases and client level databases. Specific project management related to database migration and SQL process analysis. Write BRS and specification documentation related to process management and SQL stored procedures. Perform SQL queries and troubleshoot database anomalies especially but not limited to RET and Pledgemaker fundraising software. Create custom Crystal and Business Objects reports for target analysis of fundraising practices for various non-profit clients and company marketing purposes. Accomplishments: Created the export process to extract data necessary for client database migration. Completed Spec and Procedure documentation for database migration. Defined data mapping practices for corporate wide lockbox data import

Technical Support Manager

Grizzard Advertising Inc.
Atlanta
10.1999 - 08.2006
  • Manage and oversee team of Support Analysts, Data Trafficker, and Technical Writer. Project management of configuration and implementation of external client databases and related documentation. Project management of database migrations. Oversee product management of outside vendor software along with implementation of interface bridge to DB2 Mainframe system and SQL databases. Fiscal responsibility of the department budget and capital expenditures. Set procedures and policy for team fulfillment and training performance (internal and external). Write and oversee all training outlines and documentation. Train on an as needed basis. Monitor group leads and supervise activity. Schedule and coordinate technical resources for maximum project efficiency. Liaison between Technical Team, Account Teams and upper level IT and Company Management. Accomplishments: Overhaul of Helpdesk, combining both Helpdesk department and External Technical Support Department into one department to enhance support for internal and external clients. Created SLA to define response time and solution deliverables. Design and implementation of process and procedures for increased availability of Helpdesk to clients. All database migrations completed within budget and on schedule. Design and implementation of outside file selections and in-house queries for internal/external clients

Lead Technical Support Analyst

Grizzard Advertising Inc.
Atlanta
02.1998 - 10.1999
  • Trouble shoot and provide solutions to end user problems. Provide level three support for level two and front line support analysts. Oversee, monitor and track all projects and incoming calls to Helpdesk to assure quality and timeliness. Provide upper management and account teams information regarding support activities. Assign tasks; coordinate resources and schedules for external support staff. Act as technical liaison between account teams end user and support staff. Mapping database conversions and creation of client site databases. Train end user on application and interface procedures. Train in house technical support staff on applications and interface procedures. Accomplishments: Developed and implemented curriculum for on site and in house training

Technical Support Analyst

Grizzard Advertising Inc.
Atlanta
10.1995 - 02.1998
  • Assist clients with database management and maintenance. Resolve application and end user support problems. Technical Documentation for Database interface manual. Perform database queries and analysis on remote client systems. Train end user on application and interface procedures. NT LAN administration including creating and maintaining user accounts, directory permissions and asynchronous communications. Responsible for researching and testing MS-Access, Sybase and Oracle database applications. Direct communication with all levels of management. Accomplishments: Developed and implemented interface procedures between remote client PC and Mainframe databases.

Education

BA - English

University of Georgia
Athens, GA
01.1989

Skills

  • Written and oral communication
  • Software testing
  • Data analysis
  • Documentation writing
  • Client relationship management
  • Data migration
  • Requirements gathering
  • Presentation skills
  • Effective communication
  • SQL and databases
  • Analytical thinking
  • Technical training expertise
  • Technical documentation proficiency
  • Database applications knowledge
  • UNIX and Linux experience
  • Analytical problem solving
  • Root-cause analysis
  • Data research and validation

References

Available on Request

Timeline

Software Design Analyst

Southeastern Data Cooperative/Meridian Cooperative
11.2012 - Current

Database Analyst

Southeastern Data Cooperative
01.2008 - 11.2012

Database Analyst

Grizzard Communications
08.2006 - 11.2007

Technical Support Manager

Grizzard Advertising Inc.
10.1999 - 08.2006

Lead Technical Support Analyst

Grizzard Advertising Inc.
02.1998 - 10.1999

Technical Support Analyst

Grizzard Advertising Inc.
10.1995 - 02.1998

BA - English

University of Georgia

Similar Profiles

CREATE PROFILE
Elisabeth E. McDonald