Elisabeth Reese
Fayetteville
Summary
Dedicated professional with strong background in remote administrative support, prepared for virtual receptionist roles. Skilled in managing communications, scheduling, and customer service. Known for team collaboration and adaptability, consistently delivering results. Excellent multitasking abilities, strong communication skills, and reliable, proactive approach.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Anthology
01.2025 - 08.2025
- Served as a primary point of contact for higher-education clients, delivering technical and account support for learning management and student information platforms.
- Managed a high volume of inbound calls, chats, and email tickets, maintaining quality scores above department standards.
- Troubleshot platform access issues and guided users through system navigation.
- Documented all interactions in CRM for accurate record-keeping and follow-up.
- Collaborated with Tier 2 Support and Product Teams to address recurring user issues.
Customer Experience Representative
AnywhereWorks
08.2024 - 01.2025
- Handled high volumes of inbound calls and chats, consistently meeting performance metrics, including an average after-call work time of under 15 seconds.
- Resolved customer concerns with patience and professionalism.
- Assisted customers with orders, modifications, and returns while ensuring policy compliance.
- Acted as a liaison between customers and internal teams, including Sales and Technical Support.
Project Coordinator & Executive Assistant
Concierge Business Solutions
01.2022 - 01.2025
- Provided client-facing support and coordinated communications to ensure seamless project delivery.
- Managed scheduling, meetings, and event logistics for executives while maintaining excellent client service standards.
Executive Assistant/Office Manager
Alliance Group
06.2022 - 11.2022
- Managed incoming calls and directed client inquiries to appropriate departments.
- Coordinated schedules, meetings, and travel for executives while maintaining organized office operations.
Executive Assistant/Team Admin
Jordan & Skala Engineers
08.2019 - 04.2022
- Provided administrative support and client communication coordination for engineering teams.
- Scheduled meetings, maintained project tracking, and handled client billing follow-ups.
Executive Assistant
Pond
08.2015 - 05.2019
- Coordinated travel, meetings, and events for executives while maintaining exceptional customer service for internal and external stakeholders.
- Processed client requests, managed correspondence, and supported high-volume communications.
Education
High School Diploma -
Pickens County High School
Skills
- High-Volume Call Handling
- Written & Verbal Communication
- CRM & Ticketing Systems
- Conflict Resolution & De-escalation
- Time Management & Organization
- Customer Account Management
- Order Processing & Issue Resolution
- Team Collaboration
Timeline
Customer Support Specialist
Anthology
01.2025 - 08.2025
Customer Experience Representative
AnywhereWorks
08.2024 - 01.2025
Executive Assistant/Office Manager
Alliance Group
06.2022 - 11.2022
Project Coordinator & Executive Assistant
Concierge Business Solutions
01.2022 - 01.2025
Executive Assistant/Team Admin
Jordan & Skala Engineers
08.2019 - 04.2022
Executive Assistant
Pond
08.2015 - 05.2019
High School Diploma -
Pickens County High School
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