Elise Brown
Atlanta
Summary
Operations professional with over 12 years of experience in supporting vulnerable populations through intake, screening, and case management. Expertise in managing confidential records, reviewing medical documentation, and conducting needs assessments. Proven ability to coordinate effectively across agencies while maintaining high accuracy and attention to detail. Transitioning into plaintiff-side personal injury case management to utilize strong investigative and administrative skills.
Overview
13
13
years of professional experience
Work History
Administrative Operations Manager
The Psyched Group
Middleboro
02.2024 - Current
- Conducted intake coordination to gather client information, ensuring compliance and accuracy.
- Communicated with clients and providers to assess needs and connect with appropriate services.
- Created and implemented administrative workflows and SOPs to enhance efficiency and policy adherence.
- Managed operational communications, scheduling, and cross-functional coordination among staff and contractors.
- Oversaw documentation control, credentialing, provider contracting, and regulatory compliance across multiple states.
- Performed KPI analysis to support leadership in strategic planning and resource allocation.
- Handled payroll oversight, purchasing card compliance, and record-keeping for daily operations.
- Facilitated talent acquisition through job design, candidate screening, and structured onboarding processes.
Operations & Practice Administrator
Mental Health Administrative Services
Snellville
09.2017 - 02.2024
- Founded and operated an administrative services company, overseeing business operations and compliance procedures nationwide.
- Managed sensitive medical and administrative records, ensuring accuracy and adherence to privacy laws.
- Coordinated communication among clients, providers, and insurance companies during high-stress situations.
- Supervised and trained administrative staff, implementing performance standards and development initiatives.
- Managed budgeting, financial tracking, accounts receivable/accounts payable, payroll, and vendor relationships.
- Developed marketing strategies that enhanced business visibility and client acquisition.
- Acted as point of contact for escalations, operational challenges, and workflow redesign across multiple organizations.
Administrative Assistant
Renewed Journey Counseling Services
Tucker
05.2013 - 02.2017
- Coordinated intake processes, documentation, scheduling, insurance verification, and confidential record management.
- Managed confidential client records, supporting accuracy and compliance across all documentation.
- Provided direct communication support to clients, ensuring clarity and responsiveness.
Legal Intern
The Howard Law Firm
Tucker
09.2014 - 02.2015
- Assisted attorneys with case research, trial preparation, and organization of evidence and case files.
- Maintained precise client records, drafted legal correspondence, and supported intake processes.
Education
Political Science
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Client intake and screening
- Client communication and support
- Medical records coordination
- Operations optimization
- Standard operating procedure development
- Risk management
- Treatment scheduling
- Research verification
- Cross-functional collaboration
- Person-centered communication
- Documentation management
- Credentialing and contracting
- Regulatory compliance
- Crisis management
- Confidential record handling
- Empathetic listening
- Process improvement
- Legal correspondence support
Timeline
Administrative Operations Manager
The Psyched Group
02.2024 - Current
Operations & Practice Administrator
Mental Health Administrative Services
09.2017 - 02.2024
Legal Intern
The Howard Law Firm
09.2014 - 02.2015
Administrative Assistant
Renewed Journey Counseling Services
05.2013 - 02.2017
Political Science
Kennesaw State University