E'lisha Brown
Ellenwood
Summary
Motivated employee with a strong desire to tackle new challenges, ambitious goal seeker with a solid work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised environments, quickly adapting and mastering new skills effectively. Personable, friendly, and solution-oriented professional with several years of experience in service and support. Excels in conflict mediation, time management, and sales. Dedicated to fostering customer loyalty and satisfaction. Customer-focused team player ready to make a positive impact.
Overview
4
4
years of professional experience
Work History
Contact Center Associate
Department of Driver Services
07.2024 - Current
- Verified customer accounts using various methods such as account numbers and passwords.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered incoming customer calls regarding license requirements and reinstatements, testing, online technical support, and resolving complaints.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer any questions and concerns.
Q.C Inspector
Carvana
03.2024 - 07.2024
- Ensuring superior vehicle quality at Carvana through meticulous inspections
- Enhancing repair workflows in partnership with the maintenance team
- Leveraging vehicle inspection data to predict future maintenance requirements
- Implementing a thorough vehicle inspection checklist
- Elevating Carvana's quality control efficiency through innovative strategies
Tax Clerk
Dekalb County Tax Commissioner Office
01.2023 - 03.2024
- Performed data entry tasks for vehicle registration, leveraging the DRIVES database
- Managed tag renewals and replacements ensuring compliance with state laws
- Facilitated customer transaction including title transfers and new registrations
- Prepared interdepartmental mail delivery, showcasing organizational skills
- Processed customer refund and replacement requests, enhancing customer satisfaction
Grocery Store Associate
Amazon Fresh
10.2021 - 11.2022
- Managed inventory with precision, using handheld and machine scanners for accurate tracking of product movements
- Efficiently packed and unpacked items for stocking, ensuring optimal utilization of storage space
- Proactively obtained merchandise from bins or shelves, maintaining a smooth workflow
- Eagerly mastered new technologies for inventory management, becoming a go-to team resource
Cashier
Publix
06.2021 - 10.2021
- Managed cash transactions, ensuring adherence to company's policies and procedures
- Boosted customer satisfaction through prompt and accurate service delivery
- Demonstrated problem-solving skills by effectively resolving customer complaints
- Processed a variety of payment methods including checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Contributed to store's reputation by issuing credits for returned merchandise and bagging customer orders meticulously
Front End Cashier
Homegoods
03.2021 - 05.2021
- Managed customer transactions efficiently, ensuring accurate cash and card handling
- Offered superior customer service, contributing to a positive shopping experience
- Assisted in resolving customer concerns using deep retail knowledge
- Ensured safe and swift handling of heavy items for customers
- Fostered customer relationships through engaging interactions and a positive demeanor
Education
Some College (No Degree) - Biology
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer service proficiency
- Inventory Management
- Professional phone communication
- Workforce development
- Experienced with Microsoft Office applications
- CRM data management
- Cash flow management
- Effective multitasking
- Analytical thinking
- Food handling skills
- Cleanliness and sanitation
Timeline
Contact Center Associate
Department of Driver Services
07.2024 - Current
Q.C Inspector
Carvana
03.2024 - 07.2024
Tax Clerk
Dekalb County Tax Commissioner Office
01.2023 - 03.2024
Grocery Store Associate
Amazon Fresh
10.2021 - 11.2022
Cashier
Publix
06.2021 - 10.2021
Front End Cashier
Homegoods
03.2021 - 05.2021
Some College (No Degree) - Biology
Georgia Gwinnett College
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