Elissa Coleman
Statesboro
Summary
Dynamic retail and hospitality professional with expertise in customer service, cash handling, and relationship building. Committed to enhancing customer experiences through effective problem-solving and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Burlap and Lace Market and Coffee Bar
Metter, GA
01.2021 - Current
- Assisted customers with product selections, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout operations.
- Maintained product displays, optimizing visual merchandising to attract customers.
- Collaborated with team members to streamline inventory management processes.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Host/ Waitress
Bevricks Char House Grille
Metter, GA
09.2021 - 08.2024
- Managed guest seating arrangements to optimize flow and enhance dining experiences.
- Coordinated with kitchen and wait staff to ensure timely service and guest satisfaction.
- Trained new hosts on procedures, customer service standards, and reservation systems.
- Monitored restaurant atmosphere, addressing issues to maintain a welcoming environment.
- Handled guest inquiries and complaints effectively, ensuring swift resolution and positive outcomes.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
LPN Diploma - Practical Nursing
Ogeechee Technical College
Statesboro, GA05-2026
High School Diploma -
Southeast Bulloch Highschool
Statesboro, GA05-2022
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Store opening and closing
- Flexible schedule
- Relationship building
- Phone etiquette
- Independent judgement
- Product recommendations
Certification
CPR certification
Timeline
Host/ Waitress
Bevricks Char House Grille
09.2021 - 08.2024
Retail Sales Associate
Burlap and Lace Market and Coffee Bar
01.2021 - Current
LPN Diploma - Practical Nursing
Ogeechee Technical College
High School Diploma -
Southeast Bulloch Highschool