Elissa Trejo
Maysville
Summary
I’m in search of a position that will enable me to use my strong organizational skills, my great ability to work well with people, and my bilingual skills to improve customer satisfaction. I’m in search for a company with great work ethic and growing career opportunities. I am a fast learner, hardworking, and look forward to finding a great position.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Globe Life
Atlanta, GA
11.2025 - Current
- Developed customized insurance policies based on client needs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated clients on coverage options, benefits, and claims processes effectively.
- Educated clients on the importance of adequate insurance coverage.
- fostered trust and loyalty among the existing client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
Line and Machine Operator/ Flower’s Foods
Flowers
Suwanee, GA
09.2023 - 02.2025
- Managed the indexing and packing processes for baked products, contributing to operational efficiency.
- Advanced to line operator role within three months, demonstrating rapid skill acquisition.
- Managed bagel line production and packaging operations.
- Oversaw operation and management of slicers, baggers, and Kwik Lok machines.
- Oversaw and optimized production schedule management.
- Monitored and ensured bread quality met client standards and specifications.
Learning Ambassador / Amazon Warehouse
Amazon
Stone Mountain, GA
03.2021 - 06.2022
- Managed operations at pick station to ensure efficient order fulfillment.
- Facilitated training sessions for trainees at pick station.
- Conducted training classes for 5 to 10 associates to improve operational efficiency and performance.
- Supervised and tracked employee progress digitally
- Executed audits and submitted findings utilizing multiple software applications.
Customer Service Representative / Call Center
Telemed Inc.
Atlanta, GA
08.2018 - 07.2019
- Performed data entry for clients and patients
- Monitored claims and physician-related services
- Coordinated on-call physician paging for patient and client needs.
- Facilitated communication by translating calls and emails between parties.
- Handled emails, inbound calls, and outbound calls
- Utilized multiple software applications to efficiently triage incoming calls.
- Assisted customers with a warm and professional attitude
Education
High school diploma - undefined
Riverwood International Charter School
Sandy Springs, GA05-2012
Skills
- Communication Skills
- Bilingual
- Microsoft Office
- Phone Etiquette
- Organization skills
- Leadership skills
- Customer service
- Quick learner
Languages
English – Fluent
Spanish – Fluent
Additional Information
- WORK HISTORY
- I also have 10 years of siding, construction, and remodeling experience, due to working and helping the family business. I am knowledgeable with siding, soffit, painting, sheetrock, hardware installation and much more.
- PERSONAL STRENGTHS
- Learning agility, I’m a very quick learner. I work well under pressure and I’m a good problem solver. I am great at communication. I work well with other employees and customers. I am also extremely organized with everything I do.
Timeline
Insurance Agent
Globe Life
11.2025 - Current
Line and Machine Operator/ Flower’s Foods
Flowers
09.2023 - 02.2025
Learning Ambassador / Amazon Warehouse
Amazon
03.2021 - 06.2022
Customer Service Representative / Call Center
Telemed Inc.
08.2018 - 07.2019
High school diploma - undefined
Riverwood International Charter School