Elixabeth Ashley Mercer
Columbus
Summary
Clinical leader with extensive experience in behavioral health. Skilled in crisis management, staff training, and program improvement, consistently achieving enhanced client outcomes and operational efficiency. Committed to ethical practice and comprehensive care coordination.
Overview
8
8
years of professional experience
Work History
Lead Clinician
New Horizon's Behavioral Health
Columbus, GA
10.2025 - Current
- Collaborated with Clinical Director to ensure comprehensive care coordination and effective communication.
- Provide direct care and conducted assessments to identify behavioral health issues, providing initial diagnoses and treatment recommendations.
- Trained, supervised, and mentored unlicensed clinicians on best practices in therapeutic interventions and practice and signed any related clinical documentation.
- Actively participated in case reviews, contributing insights to improve service delivery and client satisfaction.
- Led clinical team meetings to review case progress and discuss strategies for improved outcomes.
Crisis Counselor
New Horizon's Behavioral Health
Columbus, GA
04.2025 - 10.2025
- Assisted clients in developing coping strategies, resource connections, and appropriate safety measures.
- Conducted risk assessments to evaluate client safety and needs effectively and complete Form 1013 when clinically indicated.
- Develop treatment plans tailored to client goals and reduce the frequency of admissions to psychiatric facilities.
- Provide monitoring and follow up on high risk patients until risk of suicide has decreased.
Counseling Center Coordinator
New Horizon's Behavioral Health
Columbus, GA
12.2024 - 04.2025
- Provided support to staff members through training and guidance on center policies, procedures, and best practices.
- Coordinated patient intake processes to enhance service delivery and improve client experiences.
- Provide Evidence Based Therapy and carried a small caseload
- Implemented scheduling systems for staff and clients, optimizing resource allocation and workflow efficiency.
Outpatient Clinic Coordinator
New Horizon's Behavioral Health
Columbus, GA
09.2023 - 12.2024
- Oversight of daily activities of a team comprised of Clinicians, Nurses, Medical Assistants, Certified Nursing Assistants, and Care Coordinators
- Facilitated communication between clinical staff and patients, enhancing service delivery efficiency.
- Managed outgoing billing to improve clean claims
- Trained new staff on clinic protocols and administrative procedures to ensure compliance and efficiency and worked collaboratively with Clinical Director on implementation.
Intensive Case Management Team Lead
New Horizon's Behavioral Health
Columbus, GA
07.2021 - 09.2023
- Supervised case management activities, ensuring adherence to best practices and compliance standards.
- Coached team members in techniques necessary to complete job tasks.
- Completed monthly reports per DBHDD policies and procedures
- Provided direct clinical care to individuals upon intake and during engagement in services
IPS Supported Employment Program Director
New Horizon's Behavioral Health
Columbus, GA
07.2020 - 07.2021
- Managed staff of 3 employment specialists
- Followed Fidelity per DBHDD guidelines
- Participated in interdisciplinary team meetings within the agency
- Participated in meetings with Georgia Vocational Rehabilitation
Child & Adolescent Mental Health Program Director
New Horizon's Behavioral Health
Columbus, GA
04.2018 - 07.2020
- Managed team of Case Managers
- Implemented Evidence Based Practice curriculum for children age 6-11 with mental health and emotional disorders
- Monthly reporting according to DBHDD guidelines and best practice
- Provide individual therapy, direct care, and crisis management
Education
Master of Science - Clinical Mental Health Counseling
Columbus State University
Columbus, GA12-2017
Bachelor of Science - Psychology
Columbus State University
Columbus, GA05-2014
Skills
- Clinical leadership
- Ethical practice
- Staff development
- Performance improvement
- Crisis management
- Program improvement
Timeline
Lead Clinician
New Horizon's Behavioral Health
10.2025 - Current
Crisis Counselor
New Horizon's Behavioral Health
04.2025 - 10.2025
Counseling Center Coordinator
New Horizon's Behavioral Health
12.2024 - 04.2025
Outpatient Clinic Coordinator
New Horizon's Behavioral Health
09.2023 - 12.2024
Intensive Case Management Team Lead
New Horizon's Behavioral Health
07.2021 - 09.2023
IPS Supported Employment Program Director
New Horizon's Behavioral Health
07.2020 - 07.2021
Child & Adolescent Mental Health Program Director
New Horizon's Behavioral Health
04.2018 - 07.2020
Master of Science - Clinical Mental Health Counseling
Columbus State University
Bachelor of Science - Psychology
Columbus State University