Eliza Keith
Kennesaw,GA
Summary
Enthusiastic and self-motivated professional with a strong work ethic and a proven track record of reliability and responsibility. A fast learner who excels in challenging situations, I am a mature team player with the ability to adapt to various work environments. Skilled at working both collaboratively and independently, I thrive under pressure and consistently meet strict deadlines. Committed to delivering high-quality results, I approach every task with professionalism and a dedication to excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Clerk
Publix Super Markets Inc
01.2023 - 04.2024
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Kept the front check-out area clean and organized for efficient service.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Recommended and upsold new products, resulting in a 17% increase in revenue.
Package Handler
Fed Ex Ground
08.2023 - 02.2024
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Provided outstanding customer service.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
- Built strong relationships with customers and vendors through excellent customer service.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA12.2023
Skills
- Complaint Handling
- Product Knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Warehouse Safety
- Adaptable to change
- Time Management
- Teamwork and Collaboration
- Cleaning
- Cash Handling
- Customer Engagement
- Taking Orders
- Safe Food Handling
- Integrity and Honesty
- Initiative and Self-Motivation
- Verbal and written communication
Timeline
Package Handler
Fed Ex Ground
08.2023 - 02.2024
Customer Service Clerk
Publix Super Markets Inc
01.2023 - 04.2024
High School Diploma -
North Cobb High School
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