Elizabeth Blair
Senior Services Administrator
Cedartown,GA
Summary
Diligent Personnel Administrator with background in managing employee relations and administrative functions. Successfully implemented policies that enhanced workforce productivity and streamlined HR processes. Demonstrated expertise in conflict resolution and payroll management.
Overview
25
25
years of professional experience
Work History
SENIOR WORKFORCE ADMINISTRATOR
The Home depot
Atlanta, GA
07.2014 - 01.2025
- Performs payroll duties; reviews and enters timesheets into timekeeping system; monitors and maintains time sheet records and leave reports; prints and reviews payroll registers; and makes corrections and submits to payroll office. Performs personnel duties; educates staff on payroll/personnel policies and procedures; and assists management and supervisors with technical and administrative issues. Prepares Family Medical Leave Act (FMLA) requests; processes FMLA and Donation of Leave requests; ensures leave is used as approved; and maintains related documentation and records. Performs insurance duties; receives and responds to disputes relating to benefit eligibility; processes employee documents concerning benefits; and works with various insurance vendors. Serves as a primary contact with Human Resources, Payroll, Information Technology and Workers’ Compensation on a variety of payroll/personnel processing matters.
- Approves adjustments or corrections for work/leave time or Workers’ Compensation; and monitors employees on-the-job injuries and exposure reports.
WORKFORCE ANALYST
The Home depot
Atlanta, GA
02.2021 - 04.2022
- Responsible for executing intraday and real-time strategy for assigned line(s) of business. Assigned responsibilities would include agent skilling changes in Salesforce and/or Avaya CMS, updating and sending intraday reporting using a standardized template, recruiting overtime and/or voluntary time off based upon predetermined guidelines. Supported business units operate through inbound and outbound telephone calls, written communication channels, case management and field-based appointment work. Provide quality, professional administrative and customer service that consistently exceeds company standards of excellence. Resolve and identify issues on accounts, appointment and/or project consultations. Provide support for clients as well as professionals along with store staff and managers. Review quotes and mediate between the client and the professional to provide resolutions as needed.
PRO REFERRAL/COORDINATOR
The Home depot
Atlanta, GA
02.2014 - 04.2021
- Provide a seamless, reliable experience by onboarding Professionals on a website that is a subsidiary of the Home Depot ensuring they were properly licensed and insured. We also connected reliable pros with homeowners looking to install that ceiling fan, fix that electrical socket, pain the exterior of their home, or even clean out the gutters, but aren’t sure where to go for help, this is where the Pro Referral come in. We provided support from the beginning to the end of a project ensuring customer satisfaction for each project. Pro Referral was founded as Redbeacon in 2008 and went on to win the 2009 TechCrunch 50 and the 2010 SAI Startup. Impressed by the impact Redbeacon was having on the booming home services industry, The Home Depot acquired Redbeacon in 2012. In March of 2016, Redbeacon evolved into Pro Referral, and now works to better serve our customers, clients and professionals.
TIER 2 TECH SUPPORT/ADMINISTRATOR
Wipro technologies
Buckhead, Georgia
02.2012 - 09.2013
- Documents, reviews and ensured that all quality and change control standards were met. Provided advanced support for clients and collaborated with surgical doctors and teams to determine any emergency scheduling support that maybe needed. Collected patient information, prepared various medical documents, and explained policies to our patients as needed. Worked directly with patients to assist them in understanding the process and steps to obtain medical attention at our organization. Provided patients with billing and payment information and any questions, concerns, or issues. Performed general administrative duties, informed patients and their caregivers of hospital procedures, policies, and protocols.
ADMINISTRATIVE ASSISTANT/ SUPERVISOR/TRAINER
Bellsouth / At&t
Atlanta, GA
03.2000 - 01.2002
- Documents, reviews and ensured that all quality and change control standards were met. Provided advanced support for clients and collaborated with surgical doctors and teams to determine any emergency scheduling support that maybe needed. Collected patient information, prepared various medical documents, and explained policies to our patients as needed. Worked directly with patients to assist them in understanding the process and steps to obtain medical attention at our organization. Provided patients with billing and payment information and any questions, concerns, or issues. Performed general administrative duties, informed patients and their caregivers of hospital procedures, policies, and protocols.
Education
Associate of Science - Business Healthcare Technology
Georgia Northwestern Technical College
Rome, Georgia, GA 05.2001 -
Associate of Science - Business Administration And Management
Georgia State University
Atlanta, GA 05.2001 -
Skills
Excel
- CDA
- ESVS
- CONVEY
- Salesforce
- Omni-Channel
- NICE
- Microsoft Outlook
- Microsoft Teams
- CMS
- Webstation
- CRM
- Order Up
- MRO
Salesforce
- EXCEL
- Avaya CMS
- RSA Token
- Tableau
- Dimensions
- Kronos
- Smartsheets
Timeline
WORKFORCE ANALYST
The Home depot
02.2021 - 04.2022
SENIOR WORKFORCE ADMINISTRATOR
The Home depot
07.2014 - 01.2025
PRO REFERRAL/COORDINATOR
The Home depot
02.2014 - 04.2021
TIER 2 TECH SUPPORT/ADMINISTRATOR
Wipro technologies
02.2012 - 09.2013
Associate of Science - Business Healthcare Technology
Georgia Northwestern Technical College
05.2001 -
Associate of Science - Business Administration And Management
Georgia State University
05.2001 -
ADMINISTRATIVE ASSISTANT/ SUPERVISOR/TRAINER
Bellsouth / At&t
03.2000 - 01.2002