ELIZABETH CATALAN

• Provided exceptional customer service, ensuring client satisfaction, and adherence to service standards, while also maintaining confidentiality and privacy in obtaining medical records compliant with HIPAA regulations.
• Successfully managed insurance claims, including initiating claims with companies, establishing subrogation claims, and skillfully negotiating reductions in medical bills.
• Drafted comprehensive exit letters illustrating settlement breakdowns for clarity and transparency, contributing to successful outcomes.
• Managed clients' medical treatment, coordinating and overseeing the process for optimal outcomes, while also preparing and drafting demands for successful settlement negotiations.
• Conducted disbursement of settlement checks to clients, ensuring timely and accurate transactions.

• Provided exceptional customer service, ensuring client satisfaction, and maintaining confidentiality while obtaining medical records compliant with HIPAA regulations.
• Efficiently managed insurance claims, including initiating and establishing subrogation claims, and negotiating reductions in medical bills.
• Drafted comprehensive exit letters to illustrate settlement breakdowns for clarity and transparency, resulting in successful outcomes.
• Coordinated clients' medical treatment to optimize outcomes.
• Conducted timely and accurate disbursement of settlement checks to clients and providers. While also preparing and drafting demands for successful settlement negotiations.

• Deliver outstanding customer service, ensuring a positive and professional experience while efficiently managing inquiries and scheduling appointments.
• Interpret legal documents and proficiently translate Spanish to English, enhancing communication clarity in consultations with attorneys.
• Demonstrate proficiency in Outlook, Microsoft Word, Excel, and PowerPoint to support daily tasks, including drafting and finalizing work permit applications with meticulous attention to detail.
• Conduct clients' fingerprinting and handle FBI/FOIA applications, ensuring accurate documentation and adherence to legal and regulatory requirements.
• Process I-130 and I-485 applications, interpret and request documents, and translate seamlessly between Spanish and English, maintaining accuracy and thoroughness throughout the process.