ELIZABETH EGGERS
Augusta
Summary
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Economic Eligibility Specialist
Department of Family and Children Services
10.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
Contract Analyst
Accredo Pharmacy
03.2023 - 10.2023
- Managed and enforced actions on delinquent accounts, improving payment recovery rates.
- Coordinated special projects to improve quality records and claims management.
- Delivered exceptional customer service, strengthening client relationships and resolving issues promptly.
- Collaborated closely with legal counsel during the drafting and negotiation stages to mitigate risks associated with contractual agreements.
Implementation Consultant
Convergent USA
01.2021 - 02.2023
- Increased customer satisfaction by 10% through successful CRM system implementation
- Reduced onboarding time from 6 months to 4 weeks
- Improved efficiency of SAP system within a 4-week turnaround
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
Patient Care Technician
Augusta University
10.2006 - 12.2020
- Managed data collection for Joint Commission requirement's
- Assisted with bed management for a large facility
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Education
Bachelor of Arts - Sociology
Augusta University
Augusta, GA03-2024
Associate of Science -
Georgia Military College
Milledgeville, GA03-2020
Skills
- Excellent communication
- Data compilation
- Application support
- Data entry
- Microsoft office
- Virtual presentations
- Team collaboration
- Time management
Timeline
Economic Eligibility Specialist
Department of Family and Children Services
10.2023 - Current
Contract Analyst
Accredo Pharmacy
03.2023 - 10.2023
Implementation Consultant
Convergent USA
01.2021 - 02.2023
Patient Care Technician
Augusta University
10.2006 - 12.2020
Bachelor of Arts - Sociology
Augusta University
Associate of Science -
Georgia Military College
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