Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Economic Eligibility Specialist
Department of Family and Children Services
10.2023 - Current
Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Resolved discrepancies with client applications to verify eligibility.
Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
Contract Analyst
Accredo Pharmacy
03.2023 - 10.2023
Managed and enforced actions on delinquent accounts, improving payment recovery rates.
Coordinated special projects to improve quality records and claims management.
Social Services Supervisor at Fulton County Department of Family and Children ServicesSocial Services Supervisor at Fulton County Department of Family and Children Services