Elizabeth Faulkner
Decatur,MI
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Office Manager
Puttshack
04.2023 - Current
- Manage leadership calendars, schedule meetings, and coordinate team events to optimize leadership availability.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Administer weekly payroll via ADP.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Created town halls for hourly associates to facilitate transparency and communication between management and associates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Executive & Marketing Assistant
Extraordinary Journeys
05.2020 - 04.2023
- Managed the CEO’s calendar, coordinated domestic and international travel, and arranged marketing meetings with the CEO.
- Acted as a gatekeeper, prioritizing correspondence and ensuring effective time management.
- Drafted and proofread high-level communications, reports, and presentations.
- Led process improvements, implementing tools to enhance inbox and task management efficiency.
- Manage digital gallery for the marketing department.
- Collaborated with the head of the marketing department on email marketing campaigns.
- Coordinated internal events, company retreats, and virtual meetings.
- Assisted in strategic research, providing insights into potential business growth opportunities across social media platforms. Increasing engagement by 30%.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Renovation Project Coordinator
Davidson Hotels
03.2018 - 05.2020
- Developed capital expenditure budgets in collaboration with hotel ownership and management teams, monitored and tracked budgets into specialized software.
- Assisted Senior Directors to formulate renovation budgets, schedules, and AIA contracts/consultant agreements.
- Engaged vendors for bids and proposals, and processed invoices related to renovation and capital expenditure projects.
- Collaborated with Senior Vice President in establishing a new corporate engineering department by developing and managing a resolute team focused on supporting the hotel functions.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Identified operational inefficiencies and proposed process improvements to enhance productivity.
- Monitor renovation project timelines, proactively identifying potential risks and implementing solutions to ensure project timelines.
New Construction Project Coordinator
Elite Flooring
12.2017 - 03.2018
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Maintained project schedules by monitoring deadlines and adjusting workflows, as necessary.
- Implemented a streamlined task management system to enhance workflow efficiency for colleagues and management.
- Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
- Managed inter-departmental relationships to ensure seamless project execution and communicated performance benchmarks to ensure timely delivery.
- Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
- Contributed to successful project outcomes by effectively managing risks through proactive planning and mitigation strategies.
- Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
- Attended 3 on-site meetings with subcontractors and clients per month.
Accounts Payable
Elite Flooring
01.2015 - 12.2017
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Utilize proprietary software for managing debit, credit, and total accounts.
- Oversee accounting operations, account reporting, and reconciliations.
- Collaborate extensively with auditors during preliminary and year-end audit processes.
- Employ Microsoft Dynamics to identify inefficient workflows and develop streamlined processes to enhance employee productivity
- Prepare monthly meetings with the CFO to discuss high-level month-to-month financial and management reports.
- Create monthly documentation and templates for management that document financial trends.
- Boosted department efficiency by training new team members on accounts payable procedures and software usage.
Customer Relations Specialist
Elite Flooring
09.2013 - 01.2015
- Conduct thorough research to comprehend and address complex inquiries.
- Track, manage, and organize communications related to customer service.
- Schedule and coordinate client installation requests across five different cities in the Southeast region for the multi-family division.
- Serve as the initial point of contact and resolve issues for all incoming customer queries.
- Generate and maintain daily reports for sales representatives and managers.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed over 50-80 incoming calls daily to correct offices.
Skills
- Accounting & Budgeting
- Full Cycle Accounts Payable
- ADP Workforce Systems
- Invoice Processing
- Meta Business Suites
- Advance Google Workspace
- Calendar Management
- Canva & Asana Proficient
- Data Entry
- Front End Web Development
- Advance Microsoft Applications
Timeline
Office Manager
Puttshack
04.2023 - Current
Executive & Marketing Assistant
Extraordinary Journeys
05.2020 - 04.2023
Renovation Project Coordinator
Davidson Hotels
03.2018 - 05.2020
New Construction Project Coordinator
Elite Flooring
12.2017 - 03.2018
Accounts Payable
Elite Flooring
01.2015 - 12.2017
Customer Relations Specialist
Elite Flooring
09.2013 - 01.2015
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