Elizabeth Ann Fortuna
Unadilla
Summary
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
CareConnect Health
05.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Collaborated effectively with diverse teams on projects requiring strong written and verbal communication skills in multiple languages.
Patient Access Representative
Houston Medical Center
12.2015 - 02.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Associate of Applied Science - Business Administration And Management
Central Georgia Technical College
Macon, GA01-2027
Associate of Applied Science - Interdisciplinary Studies
Central Georgia Technical College
Macon, GA12-2022
Skills
- Effective Listening
- Systematic File Structuring
- Analytical Problem Solving
- Proficient in Prioritizing Tasks
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Training - Trained medical billing staff of 10 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Gardening
- Volunteering
Timeline
Front Office Assistant
CareConnect Health
05.2024 - Current
Patient Access Representative
Houston Medical Center
12.2015 - 02.2023
Associate of Applied Science - Business Administration And Management
Central Georgia Technical College
Associate of Applied Science - Interdisciplinary Studies
Central Georgia Technical College
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