Elizabeth Garcia
Gainesville,Georgia
Overview
13
13
years of professional experience
Work History
Picker
Testrite
05.2021 - 06.2024
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Sorted and organized items in designated areas for easy access.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items
Customer Service Representative
Testrite
05.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Scheduler
Guardian Home Health Care
02.2016 - 12.2019
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Verified patients health insurance and basic information.
- Provide a short introduction to patient or caregiver regarding services and process of the treatment order per doctor
Machine Operator
Shasta
04.2017 - 11.2017
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts
- Improved product quality with thorough inspection and adjustment of machine settings.
Shipping and Receiving Clerk
MARJAC
02.2011 - 08.2013
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
Quality Control Inspector
MARJAC
02.2011 - 08.2013
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality control
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Followed safety protocols while handling hazardous materials.
Education
GED -
Lanier Technical College
Oakwood, GASkills
- Order picking
- Quality control
- Shipping and receiving
- Customer service
- Bilingual-Spanish/english
Languages
Spanish
Native or Bilingual
Timeline
Picker
Testrite
05.2021 - 06.2024
Customer Service Representative
Testrite
05.2021 - 06.2024
Machine Operator
Shasta
04.2017 - 11.2017
Scheduler
Guardian Home Health Care
02.2016 - 12.2019
Shipping and Receiving Clerk
MARJAC
02.2011 - 08.2013
Quality Control Inspector
MARJAC
02.2011 - 08.2013
GED -
Lanier Technical College
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