Elizabeth Greenwood
Atlanta,GA
Summary
Dynamic Operations Administrator with a proven track record at Scan.com, enhancing operational efficiency and fostering superior guest relations. Skilled in staff supervision and schedule coordination, I excel in streamlining communication and implementing improvement strategies. My approach has significantly boosted team productivity and client satisfaction, showcasing my strong leadership and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Operations Administrator
Scan.com
10.2023 - Current
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Conducted thorough quality checks on all reports, ensuring accurate and reliable results.
- Maintained strict confidentiality of sensitive information pertaining to personnel matters, legal affairs, or financial data in the course of scheduling activities.
Appointment Scheduler
PS Concrete
02.2022 - 10.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Shift Supervisor
Starbucks
02.2020 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Supervisor
Nailmall
08.2016 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw daily operations ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Chamblee Charter High School
Chamblee, GASkills
- Guest Relations
- Schedule Coordination
- Account Management
- Verbal and written communication
- Customer Support
- Staff Training
- Operations Management
- Staff Supervision
- Project Management
- Attention to Detail
Timeline
Operations Administrator
Scan.com
10.2023 - Current
Appointment Scheduler
PS Concrete
02.2022 - 10.2023
Shift Supervisor
Starbucks
02.2020 - 06.2023
Supervisor
Nailmall
08.2016 - 01.2020
High School Diploma -
Chamblee Charter High School
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