Elizabeth Morris
Jasper
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Service Advisor
Shottenkirk Chrysler Jeep Dodge
03.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Advisor
Tutton Group
06.2022 - 01.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Medical Coding and Billing Specialist
Medcorp EMS Billing
01.2020 - 01.2022
- Medical coding – 90-110 billed daily claims 911 & Routine
- Backend insurance and claims handling
- Prior authorization
- Client services – scheduling, payments, spreadsheets, provider/patient callbacks, emails
Lead Supervisor Medication Aide
Phoenix Senior Living
09.2019 - 01.2020
- Company Overview: (Windsor)
- Prioritized patients’ needs within high-stress environments and provided medication management
- Coordinated with nursing staff/management for patient case management facilitating good communication
- Arranged CNA workload/patients/facility placement
- (Windsor)
Certified Medication Aide
Provident Village of Canton
10.2017 - 01.2020
- Responsible for all Pharmacy and Physician calls; medication refills/orders; resident change of condition updates; patient chart updates
- Performed vital checks, glucose testing with insulin injections, and urinalysis
- Ensured proper implementation of treatment plans
Administrative Assistant
Premiere Neurological Care
04.2019 - 09.2019
- Pulled patients for vitals, medical hx, and billing updates
- Routed faxes electronically; Scanned documents; screened 35-40 call backs on Nurse line
- Knowledge of EClinical Works; Scheduled patients between 3 locations
- Administered injections under physician supervision
Certified Nurse Assistant
The Brian Center
03.2017 - 10.2017
- Treated patients with strokes, head/brain traumas, upper and lower GIB, various infections (MRSA, C-diff); Lou Gehrig’s disease/Autism/Cerebral palsy
- Assisted patients with ADL’s
- Assigned 18-26 patients per shift for long term care or rehabilitation care; 55-65 hours work week
Education
Certification - Certified Chrysler Advisor
Chrysler
Jasper, GA2023
CAC Certified Ambulance Coder -
CAC
Jasper, GA01.2020
Medical Billing And Coding Specialist - Medical Billing
North Georgia Nursing Academy
Flowery Branch, GA03.2019
Certified Medication Technician - Medical
Provident Village of Canton
Canton, GA10.2017
Certified Nursing Aide - Medical
Giving Care Education Center
Woodstock, GA03.2017
Skills
- Hospice and Palliative care
- CPR BLS certifications
- Clinical judgement
- Records and chart maintenance
- Certified Ambulance Coder
- Insurance Specialist
- Patient and family advocacy
- Insulin medication assistance
- Applied behavioral analysis
- Confidential case documentation
- Client Resources Specialist
- Computer skills
- Customer service
- Strong work ethic
- Quality control
- Customer retention
- Professional telephone demeanor
- Document and records management
Timeline
Service Advisor
Shottenkirk Chrysler Jeep Dodge
03.2024 - Current
Service Advisor
Tutton Group
06.2022 - 01.2024
Medical Coding and Billing Specialist
Medcorp EMS Billing
01.2020 - 01.2022
Lead Supervisor Medication Aide
Phoenix Senior Living
09.2019 - 01.2020
Administrative Assistant
Premiere Neurological Care
04.2019 - 09.2019
Certified Medication Aide
Provident Village of Canton
10.2017 - 01.2020
Certified Nurse Assistant
The Brian Center
03.2017 - 10.2017
Certification - Certified Chrysler Advisor
Chrysler
CAC Certified Ambulance Coder -
CAC
Medical Billing And Coding Specialist - Medical Billing
North Georgia Nursing Academy
Certified Medication Technician - Medical
Provident Village of Canton
Certified Nursing Aide - Medical
Giving Care Education Center
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