Elizabeth Morris
Loganville
Summary
Results-oriented administration professional with a background in providing customer service within a high-volume call center, front desk, and client support environments. Has a demonstrated ability to successfully work within a scheduling, record, and confidential information management system in a manner consistent with HIPAA and FERPA. Has a demonstrated ability to provide exceptional customer service to a variety of populations. Has a demonstrated ability to successfully work within a team environment to provide support to daily operations, work processes, and a commitment to providing organized work processes. Has a demonstrated ability to work in a flexible and professional role within a fast-paced work environment.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Complete Contract Consulting
Atlanta, GA
04.2023 - Current
- Handle high-volume inbound and outbound calls for ACCESS Nebraska eligibility and applications.
- Inform and assist clients with state benefit programs like Medicaid, SNAP, Disability, Childcare Subsidies, and more.
- Maintain proficiency in NFOCUS for accessing client benefit data.
- Guide clients through benefit applications and connect them with state assistance programs.
- Manage client information via multiple communication channels, including 8x8.
- Facilitate the distribution of applications through mail, fax, or shipping.
- Maintained a customer satisfaction score over 96%.
- Utilize CRM software to effectively document customer inquiries.
Resident Assistant
Georgia State University
Atlanta, GA
03.2022 - 12.2022
- Manage front desk operations; guest check-in & security assistance.
- Enforce Housing Code of Conduct, handle security-related issues, and respond to health and safety emergencies.
- Serve as a liaison between University residents and GSU Police.
- Organize inclusive community-building programs, floor meetings, and check-up meetings for a 40-50 resident housing community.
- Developed and implemented programs promoting academic success and personal growth among residents.
- Mentored new residents, facilitating smooth transitions and fostering community engagement.
Call Center Representative
Homecraft Gutter Protection
Loganville, GA
11.2019 - 12.2021
- Expertly gauge and enhance customer satisfaction levels.
- Proficiently orchestrate phone consultations, ensuring seamless scheduling for project salesmen.
- Deliver outstanding customer service, skillfully blending adherence to scripts with a personal touch.
- Effectively promote and sell the company’s premier gutter products, driving sales success in the call center.
- Utilized CRM software to document interactions and track customer inquiries effectively.
- Assisted in training new representatives on call handling techniques and company policies.
Education
High School Diploma - Educational Leadership And Management
Georgia State University
Atlanta, GA12-2021
High School Diploma - undefined
Archer High School
Lawrenceville, GA05-2021
Certificate - Educational Leadership And Management
Georgia State University
Atlanta, GA12-2021
Skills
- Organizational Compliance
- Time Management
- Administrative Coordination
- Student Supervision
- 60 WPM Typing Speed
- Administrative Support
- Mail/Fax/Shipping
- Communication
- Attention to Detail
- Problem-Solving
- Adaptability
- Customer Service
- Leadership
- Microsoft Office
- Peer education
- Administrative
- Problem-Solving
- Receptionist
- Data Entry
- EMR Systems
- Interpersonal
- Documentation
- Front Desk Operations
- Phone Etiquette
- Scheduling
- Records Management
- Conflict Resolution
- Attendance Tracking
Accomplishments
- Achieved notoriety by completing an appointment on the weekend with accuracy and efficiency.
Timeline
Call Center Representative
Complete Contract Consulting
04.2023 - Current
Resident Assistant
Georgia State University
03.2022 - 12.2022
Call Center Representative
Homecraft Gutter Protection
11.2019 - 12.2021
High School Diploma - undefined
Archer High School
High School Diploma - Educational Leadership And Management
Georgia State University
Certificate - Educational Leadership And Management
Georgia State University