ELIZABETH MORRONE
Loganville
Summary
Experienced professional with a solid customer service, time management, and trend tracking background. Proficient in problem-solving and solution development. Exceptional communication skills, both verbal and written, with a successful history of building positive relationships and exceeding goals.
Overview
31
31
years of professional experience
Work History
Client Service Manager
Silverleaf Management Group
11.2024 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Created customer support strategies to increase customer retention.
Customer Service Manager
BlueLine Food Service Distribution
07.2021 - 11.2024
- Maintained customer satisfaction with the professional management of complex, escalated customer concerns.
- Built and maintained relationships to promote rapport with customers
- Managed hiring processes, training programs, and professional development.
Title Department Supervisor
Hennessy Automobile Companies
01.2020 - 07.2021
- Managed team of title clerks, providing guidance and support in their job duties
- Trained new employees on company policies, procedures, and software systems related to title department
- Handled escalated customer inquiries related to vehicle titles and registrations
Payroll and Human Resources Associate
Gwinnett Place Nissan
07.2019 - 01.2020
- Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation
- Assisted with benefits administration by enrolling new employees in benefit plans and answering inquiries about coverage options
- Reconciled and audited vacation, sick and personal leave accruals
Accounting Assistant
Penske Automotive
09.2011 - 06.2019
- Prepared journal entries and general ledger accounts before required deadlines
- Communicated regularly with department managers to address any financial concerns or inquiries
- Assisted with month-end closing procedures, ensuring all transactions were recorded accurately
Accounting Assistant
Gwinnett Place Ford/Nissan
01.2006 - 09.2011
Administrative Assistant
Royal Automotive Group
01.1996 - 12.2005
F&I Assistant
Troncalli Motors, Inc.
01.1994 - 12.1995
Education
Associate in Science (A.S.) - Business Management
Indiana Wesleyan University
Marion, Indiana05.2022
Skills
- Training and coaching
- Team Building and Leadership
- Customer service
- Problem solving
- Administrative Support
- Customer retention
- Customer relations
- Client relationship building
- Exceptional communication
- Training and mentoring
- Team building
- Client services
- Strong leadership
- Client issue resolution
- Deadline oriented
- Microsoft outlook, word, and Excel
Timeline
Client Service Manager
Silverleaf Management Group
11.2024 - Current
Customer Service Manager
BlueLine Food Service Distribution
07.2021 - 11.2024
Title Department Supervisor
Hennessy Automobile Companies
01.2020 - 07.2021
Payroll and Human Resources Associate
Gwinnett Place Nissan
07.2019 - 01.2020
Accounting Assistant
Penske Automotive
09.2011 - 06.2019
Accounting Assistant
Gwinnett Place Ford/Nissan
01.2006 - 09.2011
Administrative Assistant
Royal Automotive Group
01.1996 - 12.2005
F&I Assistant
Troncalli Motors, Inc.
01.1994 - 12.1995
Associate in Science (A.S.) - Business Management
Indiana Wesleyan University
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