Elizabeth Porter
Peru
Summary
Dynamic professional with extensive experience in front desk administration and customer service. Proven ability to enhance patient relations and streamline billing processes. Skilled in Microsoft Office Suite and adept at resolving inquiries with empathy, ensuring a superior experience for clients.
Overview
16
16
years of professional experience
Work History
Chiropractic Assistant
Chiropractic 1st
12.2023 - Current
- Managing all front desk responsibilities including, in-bound and out-bound phone calls, scheduling, and collecting co-pays.
- Processing claims, and insurance billing.
- Managing back office administration including, emails, faxes, and other communications.
Owner/Artist
Born in a Barn Fiber Arts
01.2009 - 08.2019
- Managed day-to-day business operations.
- Collaborated with clients to design and create custom textiles
- Consulted with customers to assess needs and propose solutions.
Customer Service Representative
Iowa Medicaid Enterprise
07.2013 - 04.2014
- Verified insurance eligibility and benefits for medical providers.
- Investigated and resolved provider inquiries and complaints quickly.
- Promoted superior experience by addressing provider concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Graphic And Web Design
Rasmussen University
08-2021
Skills
- Microsoft Office Suite
- Front desk administration
- Billing support
- Patient relations
- Telephone etiquette
- Payment collection
Timeline
Chiropractic Assistant
Chiropractic 1st
12.2023 - Current
Customer Service Representative
Iowa Medicaid Enterprise
07.2013 - 04.2014
Owner/Artist
Born in a Barn Fiber Arts
01.2009 - 08.2019
Associate of Science - Graphic And Web Design
Rasmussen University
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