Elizabeth Pugh
Covington
Summary
Dedicated retail leader known for effective problem-solving and prioritization skills. Experience in supervising operations and resolving customer inquiries, ensuring smooth workflows and positive experiences. Committed to enhancing store performance and team development.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cavenders Western Store
2026.04 - Current
- Supervised daily retail operations to ensure efficient workflow and customer satisfaction.
- Coached staff in customer focus, merchandising standards, and pos operations.
- Ensured safe and tills are balanced and any discrepancies are reported.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
Key Carrier
Cavender's Boot City
2025.01 - 2026.04
- Trained and mentored new staff on sales techniques and customer service standards.
- Utilized time management skills to complete price change and merchandising tasks efficiently within deadlines.
- Trained staff in ladies department to maintain Cavenders standards.
Sales Associate
Cavenders Western Store
2023.12 - 2025.01
- Maintained merchandise displays, ensuring alignment with store standards.
- Assisted customers with product selection, fostering positive shopping experiences.
- Provided knowledgeable recommendations on Western apparel and accessories to boost sales.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Cavenders Western Store
2022.10 - 2023.12
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the check out area by cleaning counters, shelves, and windows.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associate of Science - Business
Gordon State
Barnesville, GA2026-05
High School Diploma -
Ola High School
McDonough, GA2023-05
Skills
- Customer service leadership
- Task prioritization
- Customer engagement
- Effective communication
- Staff training and development
Timeline
Assistant Manager
Cavenders Western Store
2026.04 - Current
Key Carrier
Cavender's Boot City
2025.01 - 2026.04
Sales Associate
Cavenders Western Store
2023.12 - 2025.01
Cashier
Cavenders Western Store
2022.10 - 2023.12
Associate of Science - Business
Gordon State
High School Diploma -
Ola High School