Elizabeth Schmaltz
Dunwoody
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
Work History
Administrator/Front and Back Office Medical Assistant
Dunwoody Village Clinic
01.2011 - 04.2022
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Education
Georgia State University
Atlanta, GAGeorgia School of Phlebotomy
Skills
- Payment Collection
- Patient Scheduling
- Phlebotomy
- HIPAA Compliance
- Immunization Administration
- Data Entry
- Electronic Health Records
- CPR
- Medical billing and coding
Timeline
Administrator/Front and Back Office Medical Assistant
Dunwoody Village Clinic
01.2011 - 04.2022
Georgia State University
Georgia School of Phlebotomy
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