Elizabeth Storteboom
Cumming
Summary
Solid team player with an outgoing and positive demeanor with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing and maintaining relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Members First Credit Union
11.2021 - 10.2023
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Investigated and resolved member inquiries and complaints quickly.
- Educated and engaged members with new financial products and services.
- Responded to member calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Cross-sold bank services and products to uplift member investments.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Associate
Coopersville Hardware And Feed
02.2017 - 11.2021
- Boosted sales revenue by skillfully promoting diverse service options.
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Summer Camp Counselor Volunteer
Lamont Christian Reformed Church
06.2015 - 06.2021
- Led groups of children safely through variety of camp activities.
- Implemented camp activities fostering physical, social and emotional growth.
- Supported children by actively listening and offering encouragement.
- Worked with children of varying age, interest, skill and developmental levels.
- Counseled individuals on self-discipline and personal accountability.
Education
Associates - Human Services, Education And Social Sciences
Grand Rapids Community College
Grand Rapids, MI05.2022
High School Diploma -
Unity Christian High School
Hudsonville, MI05.2019
Skills
- Customer Relations and Retention
- Critical Thinking
- Product Knowledge
- Quality Management
- Customer Support
- Sales
- Clear Verbal Communication Skills
- Shipping and Receiving
- Understanding Customer Needs
- Organization
- Point of Sale Systems
- Teller Transactions
- Inventory Management
Timeline
Member Service Representative
Members First Credit Union
11.2021 - 10.2023
Customer Service Associate
Coopersville Hardware And Feed
02.2017 - 11.2021
Summer Camp Counselor Volunteer
Lamont Christian Reformed Church
06.2015 - 06.2021
Associates - Human Services, Education And Social Sciences
Grand Rapids Community College
High School Diploma -
Unity Christian High School
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