Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Tucker

Atlanta

Summary

Dynamic Department Manager at Walmart with a proven track record in employee training and conflict resolution. Expert in inventory management and visual merchandising, successfully enhancing operational efficiency. Recognized for developing strategic plans that improved customer satisfaction and team performance, while fostering a collaborative work environment.

Overview

12
12
years of professional experience

Work History

Department Manager

WALMART
ATLANTA
03.2019 - 03.2024
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Followed safety protocols and company processes and procedures.

Customer Service Representative

Concentrix
Morrow
02.2018 - 02.2019
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Updated databases with new and modified customer data.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Implemented innovative methods for streamlining the customer service process.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Cashier/Customer Service Representative

Family Dollar
Atlanta
06.2014 - 08.2016
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained work area and kept cash drawer organized.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed sales transactions to prevent long customer wait times.

PREP COOK

HMS Host International
ATLANTA
03.2012 - 03.2013
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Ensured that all dishes were prepared correctly by tasting them before serving.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Trained new employees on proper techniques of preparing meals safely.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Followed recipes to prepare meals according to customer specifications.
  • Maintained an accurate inventory of supplies needed for daily operations.
  • Checked freshness of food and ingredients prior to use.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Seasoned cooked dishes properly before serving them.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.

Education

High School Diploma -

Tiers Free Academy
Atlanta, Georgia

Skills

  • Employee training
  • Team building
  • Inventory management
  • Visual merchandising
  • Customer service
  • Conflict resolution
  • Database management
  • Problem resolution

Timeline

Department Manager

WALMART
03.2019 - 03.2024

Customer Service Representative

Concentrix
02.2018 - 02.2019

Cashier/Customer Service Representative

Family Dollar
06.2014 - 08.2016

PREP COOK

HMS Host International
03.2012 - 03.2013

High School Diploma -

Tiers Free Academy

Similar Profiles

CREATE PROFILE
Elizabeth Tucker