Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Worton

Kennesaw

Summary

Experienced Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr. Project Manager: Enterprise Solutions

Telarus
10.2019 - Current
  • Assist telecommunications carriers in the design, provisioning, and project management of large and/or complex sales orders
  • Develop and lead multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Actively participate in assigned projects' scheduled implementation, turn-up, and conference meetings/calls.
  • Track the progress of assigned projects by identifying and ensuring timely completion of relevant job steps.
  • Perform stakeholder management throughout all phases of implementation
  • Escalate delayed or problematic project issues within appropriate channels and ensure satisfactory resolution
  • Coordinate with internal and supplier engineering teams to ensure accurate and efficient implementation
  • Contribute to the complex support team's success and growth, and observe all organizational policies and processes
  • Oversee large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Maintain schedules to meet key milestones at every project phase.
  • Recruited stakeholders through strategic promotion of program benefits, significantly expanding participation
  • Trained departmental staff on key software applications and internal systems, improving overall team efficiency and digital fluency


Project Coordinator

Telarus
10.2019 - 11.2020
  • Assist in the scoping of projects - determine size, resources required, timelines
  • Create and maintain documentation regarding the project
  • Maintain and monitor project plans ensuring scheduled deadlines are met


Sales Operations Specialist

Cloud & Wire, Inc.
04.2018 - 10.2019
  • Manage multi-product and multi-location installs for domestic and international clients
  • Provide project management throughout client implementation: coordinating between the customer and vendors, providing milestone updates, ensuring that the project meets the anticipated installation dates, and updating systems with the appropriate account and order information/notes throughout the process
  • Standardize and deliver final client proposals with high attention to detail and accuracy
  • Act as the first point of escalation for sales operational needs, including any cross-departmental facilitation
  • Provide post-install support through monitoring contract dates, renewing accounts, providing billing support, and addressing client inquiries

Major Account Specialist

Vonage
02.2015 - 04.2018
  • Assisted customers in configuration, set up, and training on their phone system
  • Scheduled installation appointments for new Major Accounts customers
  • Assessed new upgrades and system implementations
  • Developed training and performance tracking materials for Major Accounts department
  • Adhered to standards of quality and service as well as all compliance requirements.

Project Manager

Cynergy Telecom Management
04.2013 - 02.2015
  • Serve as customer's advocate throughout the service installation process
  • Accurate and timely entry of customer orders for new service into the company's order entry system
  • Order services from the carrier service provider
  • Coordinate installation of customer services across the carrier, customer's equipment vendor, and premise network provider, and all involved parties
  • Project managing complex service installations that may include coordination with construction schedules
  • Actively communicate with customer on status of service installation
  • Intervene as needed with corrective action
  • Verify service activation
  • Verify compatibility of additional service or change in service with other existing services
  • Assess need for resource involvement (carriers, LAN vendors. Equipment vendors, etc.) and scheduling of needed resources

Education

BBA - Management

Georgia College & State University
Milledgeville, GA
01.2010

Skills

  • Cross-functional communication
  • Client relationship management
  • Project planning
  • Project plan development
  • Training and mentoring
  • Technical project planning
  • Strategic planning

Certification

Project Management Professional (PMP), Project Management Institute, 03/20/21, 03/19/27, 2988956

Timeline

Sr. Project Manager: Enterprise Solutions

Telarus
10.2019 - Current

Project Coordinator

Telarus
10.2019 - 11.2020

Sales Operations Specialist

Cloud & Wire, Inc.
04.2018 - 10.2019

Major Account Specialist

Vonage
02.2015 - 04.2018

Project Manager

Cynergy Telecom Management
04.2013 - 02.2015

BBA - Management

Georgia College & State University
Elizabeth Worton