Elizabeth "Liza Kate" May
Athens
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Texas Roadhouse, Two Cities, and Chop House. Excelled in guest engagement and service prioritization, ensuring seamless dining experiences. Demonstrated hospitality service expertise and strong work ethic, significantly improving team collaboration and dining efficiency.
Overview
3
3
years of professional experience
Work History
Hostess
Chop House
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Texas Roadhouse
08.2023 - 08.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Two Cities Pizza Co.
03.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Marketing
University of Georgia
Athens, GA12-2026
Associate of Science - Marketing
University of North Georgia
Athens, GA12-2024
Skills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Cleanliness standards
- Food running
- High volume dining
- Service prioritization
- Team collaboration
Timeline
Hostess
Chop House
08.2024 - Current
Server
Texas Roadhouse
08.2023 - 08.2024
Server
Two Cities Pizza Co.
03.2022 - 08.2023
Bachelor of Science - Marketing
University of Georgia
Associate of Science - Marketing
University of North Georgia
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