Ella Boatman
Atlanta
Summary
Results-driven Senior Leasing Professional at AML Residential with a strong track record in sales, marketing, and customer service. Consistently maintained high closing ratios in competitive markets through strategic outreach and personalized client engagement. Led marketing initiatives and event coordination to drive community interest and brand visibility. Mentored new team members, fostering a collaborative and solutions-oriented environment. Leveraged digital platforms and innovative strategies to enhance lead generation, client retention, and overall property performance.
Overview
7
7
years of professional experience
Work History
Senior Leasing Professional & Marketing Captain
AML Residential
Atlanta
02.2023 - Current
- Demonstrated exceptional ability in maintaining high closing ratios within the competitive Old 4th Ward market.
- Directed marketing initiatives, efficiently planning resident events and forming partnerships with local businesses.
- Maintained high levels of satisfaction through effective communication during a Tier 1 renovation.
- Delivered custom-guided experiences to prospective residents, addressing specific requirements effectively.
- Achieved promotion to Jump Start Coach, mentoring newcomers in onboarding process while guaranteeing adherence to company guidelines.
Bartender & Event Staff
Roaring Social
Alpharetta
07.2021 - 02.2023
- Collaborated with the founding team to establish smooth operations in a fast-paced, customer-focused environment, quickly adapting to evolving needs and challenges.
- Reviewed event orders and operational details to ensure seamless execution and readiness.
- Boosted guest experience with innovative dining suggestions and attentive service.
- Built strong client relationships by delivering attentive, high-quality service in high-volume settings.
Lead Server and Trainer
RuRu's Tacos + Tequila
Charleston
05.2020 - 06.2021
- Delivered exceptional service in a high-traffic, tourist-driven environment, creating memorable guest experiences.
- Led staff training programs to maintain consistent excellence in service and team performance.
- Executed precise cash handling and end-of-shift duties.
- Collaborated closely with kitchen and front-of-house teams to ensure efficient communication and seamless service during peak hours.
Front Desk Associate
Siggers Hairdressers
Atlanta
01.2018 - 05.2019
- Managed detailed client records, ensuring accuracy and efficiency in appointment scheduling and service delivery.
- Enhanced client experience by resolving issues and addressing needs professionally.
- Streamlined front desk operations, improving organization and workflow for a more efficient environment.
- Collaborated with stylists and staff to coordinate daily schedules, ensuring seamless client experiences.
Education
Holistic Health Coach Certification -
Institute for Integrative Nutrition
10.2023
Cosmetology License -
Keune Academy by 124
04.2020
Associate Degree - Psychology
Kennesaw State University
01.2018
Skills
- Sales
- Phone and email etiquette
- Contract negotiation
- Customer service
- Event coordination
- Marketing skills
- Detail-oriented
- Solutions-driven approach
- Social media management
- Digital engagement
- Team player
- Training
- Mentoring
- Organizational skills
- Time management skills
- Property management
Timeline
Senior Leasing Professional & Marketing Captain
AML Residential
02.2023 - Current
Bartender & Event Staff
Roaring Social
07.2021 - 02.2023
Lead Server and Trainer
RuRu's Tacos + Tequila
05.2020 - 06.2021
Front Desk Associate
Siggers Hairdressers
01.2018 - 05.2019
Holistic Health Coach Certification -
Institute for Integrative Nutrition
Cosmetology License -
Keune Academy by 124
Associate Degree - Psychology
Kennesaw State University
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