Open To Work
Ella Fields
Reidsville
Work Preference
Summary
Detail-oriented professional with a solid background in customer service and financial administration. Proficient in managing accounts receivable, processing payments accurately, and maintaining organized client records. Currently pursuing a degree in Mathematics, showcasing a commitment to precision and effective problem-solving.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Accounts Receivable / Permit Manager
Todd Padgett Housing Center
05.2025 - Current
- Oversaw 40 accounts to ensure accurate records and timely payments., including maintaining in-house loan files and tracking payment activity
- Process and record customer payments accurately using Margial software
- Managed billing for reimbursements and completed services to ensure timely payments
- Delivered exceptional customer service to enhance client satisfaction
- Updated and maintained client files to ensure accuracy and accessibility
- Support daily office operations with strong attention to detail and organization
- Coordinate and submit septic, well, and building permits, ensuring compliance with local requirements
- Coordinated permit applications for housing projects in compliance with local regulations.
- Assisted team members in understanding permitting processes and requirements.
Customer Service Representative
State Farm
01.2023 - 05.2025
- Provided exceptional customer service while safeguarding sensitive client information to maintain trust
- Executed customer payment processing and upheld precise financial records to enhance transaction accuracy
- Guided clients in reviewing insurance policies and clarifying coverage options to ensure informed decisions
- Utilized Property & Casualty Insurance knowledge to support client needs
- Provided administrative support and handled a variety of office duties
Customer Service Representative
17 South Rod n Gun Club
Fleming , GA
08.2021 - 10.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Bachelor of Science - Mathematics
Georgia Southern University
Statesboro, GA05-2027
High School Diploma -
Pinewood Christian Academy
Bellville, GA05-2024
Skills
- Accounts Receivable & Payment Processing
- Customer Service & Client Communication
- Microsoft Office (Excel, Word)
- Google Workspace
- Financial Recordkeeping
- Administrative Support
- Scheduling & Coordination
- Attention to Detail
- Time management abilities
Certification
Property & Casualty License
Timeline
Accounts Receivable / Permit Manager
Todd Padgett Housing Center
05.2025 - Current
Customer Service Representative
State Farm
01.2023 - 05.2025
Customer Service Representative
17 South Rod n Gun Club
08.2021 - 10.2024
Bachelor of Science - Mathematics
Georgia Southern University
High School Diploma -
Pinewood Christian Academy