Ella Wiley
Atlanta
Summary
I am a results-driven Customer Support Representative promoting warm, inviting service for increased customer satisfaction and business retention. I thrive in fast-paced environments, and am ready to improve internal processes for easier cross-functional support. I'm also a team player who is happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
ThredUp
03.2024 - Current
- Communicated effectively with both employees and customers to solve customer facing problems.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Exceeded performance metrics by consistently providing high-quality support to clients.
Troubleshooter Automation Technician
Thredup Distribution Center
12.2022 - 03.2024
- Leveraged a problem-solving mindset to troubleshoot mechanical issues that arose in the automated conveyors.
- Troubleshot technical issues such as printer malfunctions and scanner misalignment.
- Took part in a project involving a redesign of warehouse operations and the installation of more streamlined computer systems.
- Used established communication methods such as radios to communicate efficiently
- Used scanners to identify inventory items
Sales Representative
OfficeMax
08.2022 - 11.2022
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Representative
Chipotle
01.2022 - 08.2022
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
Assistant Manager
Domino's Pizza
05.2020 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Computer Software Engineering
Western Governor's University
Remote03-2026
Walnut Grove High School
Loganville, GA05-2022
Skills
- Customer success management
- Data management
- Organization and recordkeeping
- Software troubleshooting
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Online chat support
- Customer communication and empathy
Timeline
Customer Support Representative
ThredUp
03.2024 - Current
Troubleshooter Automation Technician
Thredup Distribution Center
12.2022 - 03.2024
Sales Representative
OfficeMax
08.2022 - 11.2022
Sales Representative
Chipotle
01.2022 - 08.2022
Assistant Manager
Domino's Pizza
05.2020 - 01.2022
Bachelor of Science - Computer Software Engineering
Western Governor's University
Walnut Grove High School
Similar Profiles
Keshawn LawsKeshawn Laws
Studio at ThredUpStudio at ThredUp
Brittney MinoriniBrittney Minorini
UX Researcher at thredUPUX Researcher at thredUP
Kiana TompkinsKiana Tompkins
Returns Specialist/Customer Service Representative at ThredUpReturns Specialist/Customer Service Representative at ThredUp