Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ellen Entwistle

Network Operations Technician
Jasper

Summary

Dynamic Network Operations Technician with a proven track record at UPS, excelling in network troubleshooting and configuration. Enhanced user satisfaction through effective communication and proactive problem-solving. Recognized for streamlining operations and implementing robust documentation practices, significantly improving network performance and reliability. Committed to continuous improvement and team collaboration.

Overview

41
41
years of professional experience

Work History

Network Operations Technician

United Parcel Service, UPS
02.2019 - Current
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Worked with outside vendors for fiber installations and service.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
  • Supported users both local and by phone with problem resolution and education.
  • Streamlined network operations by developing and maintaining comprehensive documentation of processes and procedures.
  • Maximized uptime by proactively identifying potential vulnerabilities and addressing them before they became critical issues.
  • Supported end-users in resolving connectivity issues, enhancing overall user satisfaction rates.
  • Improved network performance by monitoring, troubleshooting, and resolving issues in a timely manner.
  • Optimized network configurations for improved efficiency and costeffectiveness.
  • Provided high-quality training on network operations to junior technicians, boosting team performance levels.
  • Performed root cause analysis on recurring incidents, implementing corrective actions to prevent future occurrences.
  • Facilitated seamless integration of new technology into existing networks through careful planning and execution of migration strategies.
  • Diagnosed complex technical issues using advanced troubleshooting tools and techniques, expediting resolution times.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Configured and maintained network backup and recovery procedures.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Diagnosed and executed resolution for network and server issues.

Owner/Operator Small Appliance Repair Business

Entwistle Enterprises, Inc
05.2002 - 02.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Manufacturing Manager

Semicoa Semiconductors
01.1985 - 01.1998
  • Supervised production team, keeping production schedules on track to meet tight deadlines.
  • Developed long-term strategies for manufacturing operations, aligning with company goals and objectives to drive sustainable growth.
  • Managed a team of production staff, fostering a positive work environment and encouraging professional growth.
  • Oversaw inventory management, ensuring optimal levels were maintained to meet production demands without excessive stockpiling or shortages.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Collaborated with cross-functional teams to ensure on-time delivery of products while maintaining high quality standards.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Performed detailed material inventories and ordered more supplies.

Education

Bachelor of Science - Business Management

University of Phoenix
Fountain Valley, CA
05.2001 -

Skills

    Network troubleshooting

    Network configuration

    Incident management

    Data center operations

    Network monitoring

    Network documentation

    Switching and routing

    Ticket management

    Wireless networking

    User training

    Switches and routers

    Telephone technical support

    Documentation maintenance

    Teamwork and collaboration

    Network support

    Problem-solving

    Time management

    Problem-solving abilities

    Multitasking

    Troubleshooting skills

    Excellent communication

    Decision-making

    Self motivation

    Adaptability and flexibility

    Diagnostic testing

    Effective communication

    Team collaboration

    Active listening

    Organizational skills

    Network diagnostics

    Attention to detail

    Problem-solving aptitude

    Network protocols

    Adaptability

    Analytical thinking

    Root-cause analysis

    Technical support

    Analytical skills

    Task prioritization

    Interpersonal skills

    Professionalism

    Reliability

    Written communication

    Continuous improvement

    Interpersonal communication

    Goal setting

Interests

  • Designing and Printing 3D Models
  • DIY and Home Improvement
  • Woodworking

Timeline

Network Operations Technician

United Parcel Service, UPS
02.2019 - Current

Owner/Operator Small Appliance Repair Business

Entwistle Enterprises, Inc
05.2002 - 02.2019

Bachelor of Science - Business Management

University of Phoenix
05.2001 -

Manufacturing Manager

Semicoa Semiconductors
01.1985 - 01.1998

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Ellen EntwistleNetwork Operations Technician