Ellen Fontenelle
White,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Learning Ambassador & ASC - ABE4
Amazon Fulfillment Center
2018.06 - 2020.08
- Assist Associate to be efficient in time and job fulfillment
- Guiding new hires to safety and provide visual assistance
- Record feedback and audit results to help identify strengths as well as area of improvement
- Prioritizes multiple tasks
- Presents to groups of up to 20 + people in a class, including participants at the managerial level
- Solve problems, reacting quickly and productively, serving as a resource for solving problems
- Designed interactive e-learning courses to improve employee engagement and knowledge retention.
- Increased team collaboration by initiating regular knowledge-sharing sessions.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
Yard Marshal - DAE1
Amazon Fulfillment Center
2020.08 - 2020.12
- Create strategic dock plan for arrival and placement of trailers and plan for exceptions and contingencies
- Coordinate with operations and delivery service providers to ensure smooth flow of traffic through launch pads, ensure safe operations, and drive on-time dispatch performance
- Ensure that all safety measures and precautions are in place and being used regarding docks, trailers and delivery vehicles
- Conduct daily coordination with station operation managers, upstream transportation partners and carriers to ensure all trailers arrive and depart on time, safely, and with zero defects
- Keep up to date knowledge of scheduled trailer appointments, monitor new releases and communicate with other departments
- Maintain accuracy and integrity of station trailer yard through meticulous attention to detail and daily yard audits
- Perform Trailer Dock Release (TDR) and comply with safety standards and processes
- Assist in unloading trailers
- Consolidate information from different sources to determine daily trailer pool requirements, trailer flow in yard, and generate daily reports to support business needs
- Escalate systematic and operational issues through case and ticket systems, audit delivery and shipping documents as needed, and troubleshoot shipping problems and errors to resolution
- Ability to understand and interact with Amazon warehouse management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate yard inventory
- Work in environments that is subject to variable temperatures and weather
Process Assistant - (DAE1)
Amazon Fulfillment Center
2020.12 - 2022.08
- Track and report ATS/labor hours
- Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance
- Ensure successful area performance through tracking and reporting metrics
- Independently assess all aspects of associate work performance and provide timely and detailed feedback
- Participate in Operational Excellence initiatives
- Maintain a full understanding of workflow and daily production goals
- Review and update SOP's as required
- Ensure work areas remain clean and are properly equipped
- Identify and address safety hazards within the work area, and participate in safety initiatives
- Coach associates on ways to work safely at all times
- Ensure all job injuries are reported timely in accordance with established policies and procedures
- Provide vacation coverage for Area Managers
- Track OTD metrics
- Ensure DA's are loading vans properly & safely
- Communicating with dispatchers to ensure routes depart on time
- Monitoring 40+ associates in path
PXT Associate Partner II (SAV4)
Amazon Fulfillment Center
2023.10 - 2024.08
- Work closely with HR leaders and management on people-related projects to create engaging workplace environment
- Handle day-to-day HR-related questions and admin, such as new-starter processes, self-service tools, and time and attendance reviews
- Use internal dashboards to create reports for leadership at site
- Plan initiatives designed to foster employee wellbeing and experience on site
- Run audits to ensure compliance with company processes, data protection, local employment law and HR best practices
- Enhanced employee performance by developing and implementing comprehensive HR training programs.
- Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
- Collaborated with other HR specialists in updating company policies and procedures regularly.
- Enhanced employee satisfaction by developing and implementing effective HR policies and procedures.
- Maintained confidentiality of sensitive information while processing HR paperwork and handling employee records.
- Provided ongoing support to employees regarding HR matters, fostering a positive work environment.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assigned to 3,040 associates in the building
Outbound Fluid PA
Amazon Fullfillment Center
2024.08 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitoring 40+ associates in path
Education
Law -
Law Advocacy & Community Justice
Manhattan, NY06.2018
Skills
- Administrative Skills
- Maintaining files
- Conflict Management
- Employee Relations
- Onboarding Coordination
- HR policies
- Workflow Management
- Report Analysis
- Multitasking and Time Management
- Fast Learner
- Workflow Planning
- Employee Communications
- Critical Thinking
- Customer Service
Timeline
Outbound Fluid PA
Amazon Fullfillment Center
2024.08 - Current
PXT Associate Partner II (SAV4)
Amazon Fulfillment Center
2023.10 - 2024.08
Process Assistant - (DAE1)
Amazon Fulfillment Center
2020.12 - 2022.08
Yard Marshal - DAE1
Amazon Fulfillment Center
2020.08 - 2020.12
Learning Ambassador & ASC - ABE4
Amazon Fulfillment Center
2018.06 - 2020.08
Law -
Law Advocacy & Community Justice
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