Summary
Overview
Work History
Education
Timeline
Generic

Ellen Henry

Dalton

Summary

Knowledgeable service worker, with proven ability to lead and support team members in fast-paced restaurant environment. Demonstrated success in maintaining high service standards.Leveraged strong communication and organizational skills to ensure smooth shift operations.

Overview

17
17
years of professional experience

Work History

Server, Shift Leader, Unit Training Coordinator

Waffle House
03.2013 - Current
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
  • Contributed ideas for improving server procedures during weekly meetings with management staff.
  • Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
  • Increased team productivity with thorough training sessions and consistent performance feedback.
  • Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
  • Maintained detailed records of daily sales transactions for accurate reporting purposes.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.


Front End Register, Hostess, Wait Tables

Peaches Restaruant
07.2008 - 02.2012
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

Associate of Arts - Associates Degree

Sante Fe Community College
Gainesville, FL
05-1991

Basic Education, ROTC

Riverview High School
Sarasota, FL
06-1988

No Degree - Mental Health Technician

SCTI Technical Institute
Sarasota, FL
06-1987

Timeline

Server, Shift Leader, Unit Training Coordinator

Waffle House
03.2013 - Current

Front End Register, Hostess, Wait Tables

Peaches Restaruant
07.2008 - 02.2012

Associate of Arts - Associates Degree

Sante Fe Community College

Basic Education, ROTC

Riverview High School

No Degree - Mental Health Technician

SCTI Technical Institute

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Ellen Henry