Elliott Kelly
Mcdonough,GA
Summary
Experienced IT specialist with a diverse skill set in data entry, technical support, and customer engagement. Proven track record of improving operational efficiency through analytical thinking, advanced problem-solving, and effective communication. Demonstrated proficiency in inventory management, package handling, and utilizing IT tools to consistently deliver exceptional results. Professional cargo operations specialist with a strong focus on logistics and supply chain management. Highly skilled in coordinating shipments, managing documentation, and ensuring compliance with regulations. Team-oriented individual who excels in collaboration and problem-solving to drive successful outcomes. Recognized for reliability, organization, and adeptness at managing changing priorities to meet business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cargo Agent
Delta Air Lines
04.2023 - Current
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Utilized computer systems {WebVision} to manage cargo shipments and accurately track goods.
Lead/Handler/Inventory Control
iHerb
01.2022 - 07.2022
- Scanned and sorted packages with high accuracy
- Organized shipments to maintain seamless delivery operations
- Monitored and maintained inventory levels, ensuring timely restocking and order tracking
- Resolved shipment issues, enhancing production efficiency in a fast-paced environment
Customer Service Representative/Technical Support
Williams & Sonoma
02.2021 - 08.2021
- Delivered exceptional customer service via call center, resolving technical issues efficiently
- Provided technical support for retail products, enhancing user satisfaction
- Utilized Microsoft Office Suite to document and manage customer queries
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant/Clerk
Best Property Solutions
07.2018 - 12.2020
- Performed accurate data entry for client information and transactions
- Managed client communications via email and phone, scheduling appointments and maintaining records
- Organized and maintained files, ensuring quick access and streamlined operations
Handler
FedEx Express
06.2019 - 08.2019
- Loaded and unloaded flight freight with efficiency and attention to detail
- Sorted containers accurately to ensure proper placement within the facility
Retail Sales Associate
Hibbett Sports
07.2018 - 04.2019
- Applied consultative sales techniques to identify customer needs and recommend suitable products
- Designed visually appealing merchandise displays, enhancing store aesthetics
- Oversaw cash transactions, ensuring accurate register balances
Retail Associate
Marshalls
06.2017 - 09.2017
- Provided personalized customer support, leading to increased satisfaction and repeat business
- Coordinated restocking and promotion signage for optimal sales performance
Education
Bachelor of Science - Information Technology
Georgia Southern University
Statesboro, GA12-2025
High School Diploma - undefined
Lovejoy High School
Hampton, GA05.2016
Skills
- Technical Skills: IT Support, Data Entry, Google IT Support Professional Certification, Microsoft Office Suite, WebVision
- Soft Skills: Communication, Problem Solving, Attention to Detail
- Customer Service; Call Center
- Certified Forklift Operator
Certification
- Forklift Certification
- Google IT Support Professional Certificate
Timeline
Cargo Agent
Delta Air Lines
04.2023 - Current
Lead/Handler/Inventory Control
iHerb
01.2022 - 07.2022
Customer Service Representative/Technical Support
Williams & Sonoma
02.2021 - 08.2021
Handler
FedEx Express
06.2019 - 08.2019
Assistant/Clerk
Best Property Solutions
07.2018 - 12.2020
Retail Sales Associate
Hibbett Sports
07.2018 - 04.2019
Retail Associate
Marshalls
06.2017 - 09.2017
High School Diploma - undefined
Lovejoy High School
Bachelor of Science - Information Technology
Georgia Southern University
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