Ellis Gravett
Villa Rica
Summary
Dynamic Dental Front Office Coordinator with a proven track record at Dentistry for Children, excelling in patient scheduling and insurance verification. Known for exceptional multitasking and a friendly demeanor, I enhance patient satisfaction while ensuring HIPAA compliance and efficient financial coordination. Committed to fostering a welcoming environment and effective team collaboration.
Experienced with managing dental front office operations, including patient scheduling and administrative tasks. Utilizes strong organizational skills to ensure smooth office workflows and enhance patient experience. Track record of effective communication and problem-solving in dynamic dental office environment.
Dental professional with strong foundation in managing front office operations and coordinating patient care. Proven ability to enhance office efficiency and patient experience through effective scheduling and administrative management. Reliable team collaborator known for adaptability and achieving consistent results. Expertise in office management and patient communication.
Overview
6
6
years of professional experience
Work History
Dental Front Office Coordinator
Dentistry for Children
11.2022 - 09.2024
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
Private Nanny
Steinhorst Family
08.2021 - 11.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Dental Assistant
Douglasville Family Dentistry
04.2021 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Restaurant Hostess
Bilbo’s Barbecue
02.2021 - 04.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Retail Sales Associate
Stitch Fix
09.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Retail Shift Leader
Plato’s Closet
08.2018 - 09.2020
- Organized and understood goals, sales and requirements of site floor.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Distributed keys to correct employees on accurate employment timeline.
- Exercised rigorous guest-first fundamentals.
- Managed order fulfillment and organization of online and promotional package orders.
- Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
Education
Homeschool
Villa Rica, GADental Assistant Certification -
Accelerated Dental
Marietta, GANo Degree - Cosmetology
West Georgia Technical College
Douglasville, GASkills
- HIPAA compliance
- Dental software proficiency
- Office administration
- Phone etiquette
- Patient scheduling
- Insurance verification
- Treatment Planning
- Appointment confirmation
- Financial coordination
- Excellent multitasking capability
- Friendly and outgoing
- Punctual and reliable
- Incoming call reception
- Team collaboration
- Verbal and written communication
- Phone and email etiquette
- Patient documentation
- Data entry
- Appointment scheduling
- Issue resolution
- Records management
- Service oriented
- Confidentiality
- Teamwork
- Pleasant speaking voice
- Teamwork and collaboration
Timeline
Dental Front Office Coordinator
Dentistry for Children
11.2022 - 09.2024
Private Nanny
Steinhorst Family
08.2021 - 11.2022
Dental Assistant
Douglasville Family Dentistry
04.2021 - 07.2021
Restaurant Hostess
Bilbo’s Barbecue
02.2021 - 04.2021
Retail Sales Associate
Stitch Fix
09.2020 - 02.2021
Retail Shift Leader
Plato’s Closet
08.2018 - 09.2020
Homeschool
Dental Assistant Certification -
Accelerated Dental
No Degree - Cosmetology
West Georgia Technical College
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