Elonica Gordon
Augusta
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
11
11
years of professional experience
Work History
Medical Assistant
AU Health
Augusta, GA
10.2023 - Current
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Filed insurance claims forms in accordance with applicable regulations.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Front Desk Receptionist
Evans Medical Group
Augusta, GA
10.2017 - 09.2023
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Customer Service Representative
Teleperformance
Augusta, GA
12.2017 - 12.2017
- Gathered customer feedback through surveys and used the data to improve customer service.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Medical Screening
Kedplasma
Augusta
05.2014 - 09.2017
- Performed medical screening on patients to ensure they meet the requirements of the clinic.
- Participated in continuing education classes related to medical screening processes or procedures.
- Educated family members about the condition of their loved ones after a medical screening.
- Built automated systems utilizing scripting languages like Python or R for collecting, cleaning, transforming, analyzing, and interpreting medical datasets.
- Referred injured athletes to team physician or medical facility.
- Maintained accurate patient records, including medical histories and test results.
- Developed relationships with key opinion leaders and stakeholders in the medical field.
- Conducted routine screening and diagnostic tests, interpreting results and communicating findings to the medical team.
- Administered first aid when necessary until medical assistance arrived.
Education
Medical Assistant
Augusta Technical College
Augusta, GA01-2023
High School Diploma -
Tw Joesy
Augusta, GA05-2012
Some College (No Degree) - Phlebotomist
Miller Motto
Augusta, GASkills
- Electronic health records
- Patient education
- Medication administration
- Insurance verification
- Vital sign measurement
- Clinical documentation
- Customer service
- Appointment scheduling
- Medical terminology
- Data entry accuracy
- HIPAA compliance
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
- Family education
- Documentation expert
- Respiratory equipment training
- Preparing specimens and samples
- Insurance claims processing
- Patient registration
- Vital signs measurement
- Laboratory testing
- Inventory management
- Patient scheduling
Timeline
Medical Assistant
AU Health
10.2023 - Current
Customer Service Representative
Teleperformance
12.2017 - 12.2017
Front Desk Receptionist
Evans Medical Group
10.2017 - 09.2023
Medical Screening
Kedplasma
05.2014 - 09.2017
Medical Assistant
Augusta Technical College
High School Diploma -
Tw Joesy
Some College (No Degree) - Phlebotomist
Miller Motto