Summary
Overview
Work History
Education
Skills
Websites
Additional Activities Honors
Timeline
Generic

Niya Garner

Villa Rica

Summary

Adaptable and detail-oriented professional with over 5 years of customer service and administrative support experience. Skilled in communication, scheduling, and problem-solving, with proven ability to manage multiple priorities in fast-paced environments. Known for professionalism, discretion, and a strong willingness to learn. Seeking to transition into an Executive Assistant role to provide exceptional organizational support to senior leadership.

Overview

9
9
years of professional experience

Work History

Customer Service / Claim Analyst

Elevance Health
10.2023 - Current
  • Resolve healthcare benefit, claim, and billing inquiries with accuracy and empathy, adhering to HIPAA compliance.
  • Utilize systems such as Facets and Salesforce to research and document member issues.
  • Consistently surpass performance metrics by managing inquiries with efficiency and professionalism.

Customer Service & Support

The University of Alabama
01.2021 - Current
  • Acted as a liaison between students and departments, resolving inquiries via phone, email, and CRM systems.
  • Provided accurate information and support for university testing services.
  • Delivered exceptional service through active listening, patience, and clear communication.

Customer Support and Recruiter

Eagle Consolidated, Inc. - BOLD Human Capital
01.2022 - 10.2023
  • Maintained customer financial accounts and processed adjustments.
  • Sourced and screened candidates using outbound calls, databases, and social media.
  • Coordinated interviews and built strong professional relationships with candidates and clients.
  • Demonstrated organizational skills by balancing recruiting duties with customer support.

Customer Service & Recruitment

University of Alabama Department of Athletics
08.2018 - 05.2021
  • Supported Athletic Department customer service initiatives via telephone and automated call systems.
  • Assisted prospective students, families, and supporters by answering questions and providing program details.

Dance Instructor

Dare Dream Dance
01.2017 - 01.2018
  • Taught Ballet, Tap, and Jazz to young students, demonstrating patience, leadership, and communication skills.

Education

Bachelor's Degree - Cybersecurity & Information Assurance

Western Governors University

Bachelor's Degree - Dance & Sports Science

The University of Alabama

Skills

  • Executive Calendar & Schedule Management
  • Travel Coordination & Meeting Preparation
  • Microsoft Office Suite & Google Workspace
  • CRM Systems (Salesforce, Facets)
  • Recruiting & Candidate Screening
  • Written & Verbal Communication
  • Relationship Building & Networking
  • Confidentiality & Professionalism
  • Adaptability and Trainability
  • Claim analysis
  • HIPAA compliance
  • Data documentation
  • Customer service
  • Recruitment strategies
  • Effective communication
  • Collaboration skills

Websites

Additional Activities Honors

  • National Honor Society
  • Phi Sigma Theta
  • National Society of Collegiate Scholars
  • Alpha Kappa Alpha Sorority Inc.
  • National Council of Negro Women
  • Volunteer: GA Food Bank
  • Heart Association
  • Multiple awards and scholarships in dance & leadership programs

Timeline

Customer Service / Claim Analyst

Elevance Health
10.2023 - Current

Customer Support and Recruiter

Eagle Consolidated, Inc. - BOLD Human Capital
01.2022 - 10.2023

Customer Service & Support

The University of Alabama
01.2021 - Current

Customer Service & Recruitment

University of Alabama Department of Athletics
08.2018 - 05.2021

Dance Instructor

Dare Dream Dance
01.2017 - 01.2018

Bachelor's Degree - Cybersecurity & Information Assurance

Western Governors University

Bachelor's Degree - Dance & Sports Science

The University of Alabama

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Niya Garner