Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emanuel Jordan

121 Margie Dr

Summary

Dynamic Junior Business Analyst at Ciox Healthcare with expertise in data analysis and process improvement. Successfully enhanced stakeholder communication through impactful visualizations and automated reporting, driving efficiency. Proven collaborator skilled in requirements gathering and team collaboration, fostering cross-functional partnerships to optimize workflows and achieve project goals.

Experienced with data analysis and business process improvement, focusing on delivering actionable insights. Utilizes problem-solving abilities to enhance operational efficiency and supports project teams effectively. Strong understanding of business requirements gathering and stakeholder communication.

Professional business analyst with strong focus on data analysis, requirement gathering, and process improvement. Known for collaborative teamwork and adapting to evolving project needs. Skilled in utilizing analytical tools, creating insightful reports, and delivering actionable recommendations. Dependable and results-driven, ensuring consistent achievement of project goals.

Skilled IT professional with robust experience in providing technical support and troubleshooting. Adept at resolving hardware and software issues and ensuring seamless system operations. Strong focus on team collaboration and delivering results, reliable and flexible with changing needs. Expertise in network configuration, customer service, and problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Junior Business Analyst

Ciox Healthcare
12.2019 - 12.2024
  • Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
  • Collaborated with cross-functional teams to optimize workflows and drive process improvements.
  • Evaluated software solutions, participating in vendor selection processes to choose systems that best aligned with company needs.
  • Streamlined reporting methods by automating data collection and analysis procedures.
  • Supported project managers in achieving project goals through timely and accurate data insights.
  • Implemented quality control measures, ensuring the accuracy and integrity of data used in critical business decisions.
  • Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
  • Optimized resource allocation through effective budgeting analysis, working closely with finance teams on cost-saving strategies.
  • Improved business processes by identifying inefficiencies and proposing data-driven solutions.
  • Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.
  • Identified trends within large datasets, providing valuable insights for management review and action planning.
  • Facilitated change management efforts by analyzing impacts and developing targeted recommendations for implementation.
  • Developed forecasting models, enabling proactive planning for potential challenges or opportunities within the industry.
  • Mentored junior team members on analytical techniques and best practices, fostering a culture of continuous learning and improvement.
  • Analyzed financial data to support cost reduction initiatives, leading to increased profitability.
  • Increased collaboration between departments by developing cross-functional data sharing procedures, resulting in more informed decisionmaking.
  • Designed custom dashboards for tracking key metrics across various departments, increasing transparency in performance evaluation efforts.

IT Help Desk Technician

Ciox Healthcare
04.2017 - 12.2019
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Improved productivity within the company by providing comprehensive training on new software applications.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
  • Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
  • Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
  • Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
  • Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Developed and implemented preventive maintenance procedures.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assisted in development of system security protocols.
  • Offered assistance in implementing and developing training programs.

Education

Bachelor Degree - Business Analytics

Southern New Hampshire University
Hooksett, NH
06.2022

Associates - Computer Information Systems

Ashworth College
Norcross, GA
07.2018

Skills

  • Microsoft Excel
  • Business process improvement
  • Python programming
  • User acceptance testing
  • Software development life cycle
  • SQL proficiency
  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Microsoft Office Suite

Certification

  • CBAP - Certified Business Analysis Professional
  • llba
  • Ecba
  • Ccba

Timeline

Junior Business Analyst

Ciox Healthcare
12.2019 - 12.2024

IT Help Desk Technician

Ciox Healthcare
04.2017 - 12.2019

Bachelor Degree - Business Analytics

Southern New Hampshire University

Associates - Computer Information Systems

Ashworth College

Similar Profiles

CREATE PROFILE
Emanuel Jordan