Emely Alarcón Lopez

• Communicate with patients, families, and insurance providers to verify coverage and obtain authorizations.

• Enter demographic and billing data, ensuring accuracy in registration and patient tracking.

• Support Patient Accounting with accurate claim submissions, preventing denials.

• Provide exceptional customer service and maintain patient confidentiality.

• Coordinated with healthcare providers to streamline patient access and reduce wait times.

• Managed patient check-in and check-out processes, ensuring smooth workflow and optimal patient experience.
• Assisted with scheduling appointments, coordinating effectively between patients and medical staff to reduce wait times.
• Maintained accurate patient records using electronic health record (EHR) systems, enhancing data integrity and availability.
• Responded to inquiries via phone and in-person, providing clear information regarding services and procedures offered.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed order processing and ensured timely handling of customer requests.
• Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
• Trained new team members on company policies and customer service best practices.
• Utilized CRM systems to track customer interactions and maintain accurate records.

• Packed and labeled merchandise
• Organized warehouse layouts
• Operated warehouse equipment, ensuring safe handling of materials and compliance with safety protocols.

• Assisted customers with billing inquiries and account issues.
• Processed payments accurately using billing software systems.
• Resolved discrepancies in billing statements through effective communication.
• Maintained detailed records of customer interactions for reference.