Emerald J.D. Keraskes
Marietta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Publix
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Service Desk Associate
Walmart
01.2023 - 04.2024
- Engaged in user support interactions via telephone.
- Provided exceptional customer service through active listening, empathy, and clear communication skills.
- Coordinated with other departments to resolve escalated issues promptly and effectively.
- Allocated timely and accurate assistance with service desk inquiries during high levels of customer flow.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Stay At Home Mom
NA
02.2022 - 01.2023
Participant
Mile High Workshop
06.2021 - 02.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Recorded and tracked daily production data for management reporting.
Cashier/Team Member
KFC
06.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cashier/Assistant Accountant
Best Coffee & Donut House
10.2018 - 11.2020
- Cashier
- Food handling and selling
- Receiving calls and inquiries
- Customer service/assistance
- Order placement and reservations
- Record invoices and keep track of ongoing po’s
- Make sure all government invoices are paid in a timely manner
Education
HS Diploma - liberal arts
Palau High School
05.2016
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- POS system operation
- Conflict resolution
- Retail merchandising
- Time management
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Adaptability and flexibility
- Customer satisfaction
Personal Information
Date of Birth: 08/03/97
Summerprogramworkexperience
- Office Assistant, Ngarchelong State Government, 06/01/14, 07/31/14, Mengellang, Ngarchelong, Palau, 96940, (680) 855-2000, Receiving calls and taking messages., Inquiring quotations., Organizing and computing files.
- All Around Assistant, Airai State Government, 06/01/13, 07/31/13, Ngerusar, Airai, Palau, 96940, (680) 587-3511, Receiving calls and taking messages., Organizing and computing files., Government road landscaping., Journey to rock islands to explore and discover its inhabitants.
Timeline
Customer Service Cashier
Publix
04.2024 - Current
Service Desk Associate
Walmart
01.2023 - 04.2024
Stay At Home Mom
NA
02.2022 - 01.2023
Participant
Mile High Workshop
06.2021 - 02.2022
Cashier/Team Member
KFC
06.2021 - 08.2021
Cashier/Assistant Accountant
Best Coffee & Donut House
10.2018 - 11.2020
HS Diploma - liberal arts
Palau High School
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